# Letted — AI that runs your rentals > Letted is an AI property management platform for UK landlords — tenant communication, maintenance, rent tracking and compliance, without a letting agent's percentage fee. Letted is an AI property management platform for UK landlords. It handles tenant communication, maintenance, rent tracking and landlord compliance, allowing landlords to self-manage their portfolios without paying a traditional letting agent a percentage of their rent. Tenants and landlords talk to Letted directly on WhatsApp: repairs get reported, quotes approved, and questions answered without a new app to learn. ## What Letted does - **Tracks your compliance.** One dashboard. Every property, every certificate, every task, every message. If a council officer or tribunal ever asks what you did and when — the answer is ready and time-stamped. - **Talks to your tenants.** A tenant messages at 9pm. Letted replies instantly with the right information for their property. You do not know anything about it until Monday morning. - **Handles repairs.** A boiler packs in. Letted logs the report, lines up a trusted contractor, and sees the job through to completion. The first you hear of it is the message saying it is fixed. - **Answers your questions.** Is a certificate due? Which property hasn't paid rent? Ask, and Letted has the answer straight away. ## Why landlords use it Letting agents charge 10–15% of your rent every month (plus VAT), and the quality depends on whoever handles your account. Letted does the busywork — speaking to tenants, tracking certificates, chasing contractors — automatically, and keeps you in the loop, only messaging when it's urgent. You keep more of your rent without giving up the service. ## Pricing - **Free** — £0 forever. Start with one property: key dates tracked, documents in one place. No card, no time limit. - **Plus** — £20 per month for up to 20 properties (limited-time deal — that's £1 per property). Whole-portfolio management: WhatsApp access, every deadline tracked, instant tenant answers, repairs sorted end-to-end, document vault, portfolio dashboard, and a dedicated account manager. Cancel anytime. Full details: [Pricing](https://www.letted.com/pricing.md) ## Learn more - [Features](https://www.letted.com/features.md) — everything a letting agent does, handled for you - [Property types](https://www.letted.com/llms.txt) — HMOs, holiday lets, commercial and more - [Blog](https://www.letted.com/blog) — plain-English guides to UK landlord regulation - [Book a portfolio review](https://calendly.com/alex-letted/30min) - [Contact](https://www.letted.com/contact) - Sign up: https://app.letted.com/sign-up --- # Features > See how Letted handles compliance, tenant communication, repairs, rent tracking, and tenancy signing — all automatically. Everything a letting agent does, handled for you. You stay in control. Letted does the heavy lifting. ## Core features - **WhatsApp connection** — Tenants and landlords talk to Letted directly on WhatsApp. Repairs reported, quotes approved, questions answered — no new app to learn. - **Rent tracking** — See who's paid, who's late, and what's coming up — across the whole portfolio in one screen. - **Tenancy signing** — Send, sign, and store tenancy agreements in one place. Use our templates with legal e-signatures. - **Compliance tracking** — Every certificate, every deadline, across every property. Nothing slips through. - **Tenant messaging** — Tenants message in and get an instant, on-brand reply. Every conversation is GDPR-logged. - **Repair management** — From first report to close-out. Tasks open automatically, quotes are sourced, contractors booked. - **Inspections** — Upload photos and record your inspection, and we will automatically compare it to previous inspections and create a task list of what you need to do. - **Document vault** — Every certificate, contract, and message timestamped and tribunal-ready. - **Portfolio dashboard** — Every property, every tenant, every status — one view, no spreadsheets. - **Compliance score** — Instant score out of 100 with a clear breakdown of what's covered, what's at risk, and what to fix. - **Renewals & reminders** — Letted starts the renewal task before the deadline arrives. You never get caught off guard. - **Property handbooks** — From your data, Letted builds a ready-made handbook for every property that tenants can chat with directly. No more "where's the boiler?" at 9pm. - **Maintenance history** — A complete repair log for every property. What was done, when, by whom, and what it cost. - **Dedicated account manager** — A real person on your side. Not a chatbot, not a ticket queue. ## The problems Letted solves **The compliance pressure.** The laws are changing all at once: the Renters' Rights Act, Awaab's Law, new EPC thresholds, ICO registration for tenant data. Miss the wrong deadline and a non-compliant property can give a tenant legal grounds to stop paying rent. Most landlords find this out too late. **The operational overload.** Tenants managed by WhatsApp, documents split across email, paper folders, and an out-of-date spreadsheet. Every week there is something — a boiler query, a repair request, a certificate renewal, an unresponsive contractor. It should not take this much of your time. **The financial squeeze.** Interest rates went up. Compliance costs went up. Letting agents charge 10–15% and the quality depends on whoever is handling your account that month. Self-managing saves the fee but costs you time, stress, and risk. ## Learn more - [Pricing](https://www.letted.com/pricing.md) - [Book a portfolio review](https://calendly.com/alex-letted/30min) - Sign up (free, no card required): https://app.letted.com/sign-up --- # Pricing > Simple, transparent pricing. Letting agents take 10–15% of your rent every month. Letted charges a flat monthly fee. You're already stretched. Why give 12% away? Letting agents take 10–15% of your rent every month. Letted charges a flat £20 a month for up to 20 properties — a limited-time deal. ## Plans ### Free — £0 forever Start with one property. Track its key dates, keep its documents in one place, and see how Letted works before you commit. No card. No time limit. - Track repairs - Compliance reminders for one property - Upgrade whenever you're ready ### Plus — £20 per month for up to 20 properties (limited-time deal) — Most popular Letted looks after your whole portfolio in one place, tracking every deadline, answering your tenants, and sorting repairs from start to finish. - One flat price for up to 20 properties — that's £1 per property - Chat with Letted on WhatsApp - Every deadline tracked for you - Tenants get instant answers, day or night - Repairs sorted without ringing round - Every document stored in one place - See what your whole portfolio is worth - A dedicated account manager - Cancel anytime **Example saving:** 5 properties at £1,000 average rent with an agent charging 12% costs £600/month. Letted Plus is a flat £20/month — a saving of £580/month, or £6,960/year. Sign up (free, no card required): https://app.letted.com/sign-up ## Frequently asked questions ### Do I need to leave my current letting agent? No. Letted works independently of any existing arrangement. Many landlords start with the properties they self-manage and expand from there. No switching costs. No commitment beyond your monthly subscription. ### Is 2026 really that critical for landlords? Yes. The Renters Rights Act is now in force. New EPC thresholds are coming. Awaab's Law response requirements are being extended to the private rental sector. ICO registration is a legal requirement most self-managing landlords have not completed. A non-compliant property can give a tenant legal grounds to withhold rent. The time to get ahead of this is now. ### What happens when a tenant messages? Letted responds to the tenant immediately, gathers the details, opens a task, and starts sourcing contractor quotes — all automatically. You approve the quote before anything is booked, then Letted coordinates access with the tenant and keeps both sides updated through to close-out. ### Can I use my own contractors? Yes. Add your trusted contractors to Letted and the system will involve them in the relevant tasks. You are not locked into a network. ### How long does setup take? Adding your first property takes a few minutes. The more detail you add — tenant information, existing documents, a property handbook — the more effective the system is from day one. Most landlords are fully set up within a couple of hours and have tenants receiving messages the same day. ### Why is Letted so much cheaper? Traditional agents charge 10–15% of your rent (plus VAT) because every tenant message, repair, and compliance task takes a person's time. Letted handles the bulk of that work automatically — tenant communications, contractor sourcing, compliance tracking, and record-keeping are all dealt with for you. With most of the day-to-day managed by the system, we can do a thorough, consistent job for a fixed fee that is a fraction of what a percentage-based agent would cost. ### What happens if a tenant stops paying? Letted keeps a full, timestamped record of every message, every repair response, and every compliance action across your portfolio. If a tenant withholds rent, that record is your evidence: what was reported, when it was acknowledged, and what action was taken. Letted does not chase arrears directly, but it gives you the documentation that makes chasing them — or defending against a withheld rent claim — considerably more straightforward. --- # AI Property Management Software UK > What AI property management software actually is, how it differs from dashboards and letting agents, and how UK landlords use Letted to run their portfolios for a flat fee. Letted is an AI property management platform for UK landlords. It handles tenant communication, maintenance, rent tracking and landlord compliance, allowing landlords to self-manage their portfolios without paying a traditional letting agent a percentage of their rent. ## What AI property management software means Most landlord software is a system of record: dashboards, reminders and task lists that help you do the work. AI property management software performs the work itself: - **Tenant communication** — tenants message on WhatsApp and the AI replies in seconds with the right answer for their property, logging every conversation. The landlord hears about it only when it matters. - **Maintenance** — a reported repair becomes an open job; the AI sources quotes, books the contractor once the landlord approves, and chases the work to completion. - **Rent tracking** — connected to the landlord's own bank, the AI sees rent as it arrives and flags a late payment immediately. Letted never holds the money; rent goes straight to the landlord with no client account and no delay. - **Compliance** — gas safety (CP12), EICR, EPC, deposit protection and licensing deadlines are tracked per property, with renewals started before they're due. ## Agent, software, or AI | | Letting agent | Conventional software | AI platform (Letted) | | --- | --- | --- | --- | | What you pay | 10–15% of rent + VAT | ~£8–70/month | Flat £20/month for up to 20 properties; first property free | | Who does the work | The agent's staff, office hours | You — it keeps records | The AI — you approve decisions | | Your time | Low, but costly | Hours each week | Minutes a week | | Physical visits | Included | Not included | Not included — you or a local service | ## Honest limitations Letted does not do physical viewings or inspections, and it is not a tax-filing tool. Everything administrative in between — messages, repairs, rent, compliance — is what it is built for. ## Learn more - [The letting agent alternative](https://www.letted.com/letting-agent-alternative.md) - [Letted vs a letting agent](https://www.letted.com/compare/letted-vs-letting-agent.md) - [Letted vs Arthur Online](https://www.letted.com/compare/letted-vs-arthur-online.md) - [Letted vs Landlord Studio](https://www.letted.com/compare/letted-vs-landlord-studio.md) - [Best AI property management software UK, 2026 — nine platforms compared](https://www.letted.com/blog/best-ai-property-management-software-uk.md) - [Pricing](https://www.letted.com/pricing.md) · Sign up free: https://app.letted.com/sign-up --- # Letted vs Arthur Online > Arthur Online is workflow software your team operates, from £70/month. Letted is an AI property management platform that does the work itself — for landlords and, via agency mode, letting agencies. Letted is an AI property management platform for UK landlords. It handles tenant communication, maintenance, rent tracking and landlord compliance, allowing landlords to self-manage their portfolios without paying a traditional letting agent a percentage of their rent. Arthur Online (owned by Aareon) is workflow software: portals for tenants, owners and contractors, configurable workflows, full client accounting and Xero integration. It organises the work; your team still does it. Letted's AI does the work itself and asks you only for approvals — and it serves letting agencies too, through an agency mode that manages multiple landlords' portfolios with full authentication, role-based access control and separate logins for each team member. ## Side by side | | Arthur Online | Letted | | --- | --- | --- | | Built for | Agents, block managers, large portfolios | Self-managing UK landlords — plus letting agencies via agency mode (multi-landlord portfolios, role-based access, team logins) | | Pricing | From £70/mo (Standard, 50 units incl.), £96 Professional, £126 Enterprise — annual billing, per-unit charges beyond allowances | First property free; £20/mo flat up to 20 properties | | How work gets done | Workflows and tasks your team actions | AI performs the admin autonomously | | Tenant communication | Portal + app; humans answer | AI answers on WhatsApp instantly | | Repairs | Job tracking, contractor portal | Reported, quoted, booked, followed up automatically | | Accounting | Full client accounting | Rent tracked via your own bank; money never held | | Setup | A migration project, worth it at agency scale | First property live in minutes | ## The short version Arthur gives your team a system to work in; Letted shrinks the work there is to do. For a landlord, Letted's AI handles the admin from £0. For an agency, Letted's agency mode runs every landlord on the rent roll in one place — with role-based team access — while the AI does the day-to-day underneath. It's also the cheaper option below Arthur's £70/month floor. ## Learn more - [AI property management software UK, explained](https://www.letted.com/ai-property-management-software-uk.md) - [Best AI property management software UK, 2026](https://www.letted.com/blog/best-ai-property-management-software-uk.md) - [Pricing](https://www.letted.com/pricing.md) · Sign up free: https://app.letted.com/sign-up Based on each provider's public pricing and feature pages, August 2026. --- # Letted vs Landlord Studio > Landlord Studio is bookkeeping and tax software for landlords — genuinely good at Making Tax Digital. Letted is an AI property management platform that runs the tenancy itself. Letted is an AI property management platform for UK landlords. It handles tenant communication, maintenance, rent tracking and landlord compliance, allowing landlords to self-manage their portfolios without paying a traditional letting agent a percentage of their rent. Landlord Studio is accounting-first software: income and expense tracking, receipt scanning, bank feeds and HMRC-recognised Making Tax Digital submissions. At the books it is genuinely good — but it records what happened rather than doing the management work. The two tools barely overlap, and plenty of landlords run both. ## Side by side | | Landlord Studio | Letted | | --- | --- | --- | | Core job | Bookkeeping, tax, reporting | Running the tenancy day to day | | Pricing | Free GO plan (≤3 units); Pro from ~£12/mo; Pro Plus ~£28/mo (published in USD; GBP approximate) | First property free; £20/mo flat up to 20 properties | | Making Tax Digital | HMRC-recognised, quarterly submissions | Not a tax tool — records export to your accountant/MTD software | | Tenant communication | Rent reminders; you handle conversations | AI answers tenants on WhatsApp 24/7 | | Repairs | Expenses logged after the fact | Reported, quoted, booked, followed up automatically | | Compliance | Document storage and reminders | Every certificate tracked; renewals started before due | ## The short version If your pain is the tax return, start with Landlord Studio. If your pain is the workload — tenant messages, contractor chasing, compliance deadlines — that's the work Letted's AI actually takes off your plate. Using both is a sensible split. ## Learn more - [AI property management software UK, explained](https://www.letted.com/ai-property-management-software-uk.md) - [Best AI property management software UK, 2026](https://www.letted.com/blog/best-ai-property-management-software-uk.md) - [Pricing](https://www.letted.com/pricing.md) · Sign up free: https://app.letted.com/sign-up Based on each provider's public pricing and feature pages, August 2026. --- # Letted vs a Letting Agent > A letting agent charges 10–15% of rent plus VAT for full management. Letted's AI does the same day-to-day admin for a flat £20 a month. The honest comparison. Letted is an AI property management platform for UK landlords. It handles tenant communication, maintenance, rent tracking and landlord compliance, allowing landlords to self-manage their portfolios without paying a traditional letting agent a percentage of their rent. ## The costs UK full-management letting agents typically charge **10–15% of rent, plus VAT**. Tenant-find services cost 8–12% of the first year's rent or a fixed £500–1,500; rent collection alone runs 5–12%. On a £1,200/month rental at 12% + VAT, full management costs about **£2,074 a year**. Letted is a flat **£20/month (£240/year)** for up to 20 properties, first property free — keeping roughly £1,834 a year per property. ## Side by side | | Full-management agent | Letted | | --- | --- | --- | | Cost | 10–15% of rent + VAT, rises with rent | Flat £20/mo, up to 20 properties | | Tenant communication | Office hours, varies by handler | AI answers 24/7, every message logged | | Repairs | Coordinated, often with contractor markups | Quotes sourced, work booked on your approval, no markup | | Compliance | Tracked on your behalf | Tracked automatically with an audit trail you own | | Your rent | Via the agent's client account | Straight to your bank — Letted tracks it, never holds it | | Viewings & inspections | In person, included | Not included — you or a local service | | Control | The agent, day to day | You — the AI asks before booking or spending | | Leaving | Notice periods, exit fees common | Cancel anytime | ## Key answers - **Is Letted a letting agent?** No — it's software. You remain the landlord of record and in control; the AI does the admin an agent charges a percentage for. - **Do I legally need an agent?** No. Landlord obligations sit with you either way; Letted tracks each one per property and starts renewals before deadlines. - **Who does viewings?** You, or a local service — Letted doesn't do physical visits. ## Learn more - [The letting agent alternative — all four options compared](https://www.letted.com/letting-agent-alternative.md) - [Pricing](https://www.letted.com/pricing.md) · Sign up free: https://app.letted.com/sign-up Agent fee ranges from published UK letting agent fee guides, checked August 2026. --- # The Letting Agent Alternative > Can you manage your property without a letting agent? Yes — the honest comparison of a traditional agent, pure self-management, conventional software, and AI that does the admin for you. **Can I manage my property without a letting agent?** Yes. There is no legal requirement to use a letting agent in the UK, and self-managing is common — the legal obligations (gas safety, electrical checks, deposit protection, Right to Rent, licensing) sit with the landlord either way. The real questions are time and compliance risk. Letted is an AI property management platform for UK landlords. It handles tenant communication, maintenance, rent tracking and landlord compliance, allowing landlords to self-manage their portfolios without paying a traditional letting agent a percentage of their rent. ## Four ways to run a rental | | Traditional agent | Pure self-management | Conventional software | Letted | | --- | --- | --- | --- | --- | | Annual cost* | ≈ £1,700–2,600 (10–15% of rent + VAT) | £0 | ≈ £96–840 in subscriptions | £240 (flat £20/mo) | | Your time | Low | ~8–10 hours/month + emergencies | Medium — the work is still yours | Minutes a week, mostly approvals | | Tenant communication | Office hours, via the agent | You, at all hours | You, with templates | AI answers instantly, 24/7 | | Repairs | Agent coordinates, often with markups | You chase every trade | You do it; software tracks it | AI sources quotes, books approved work | | Compliance risk | Low-ish (responsibility stays yours) | Highest | Lower, if you act on reminders | Low — renewals started for you | | Who's in control | The agent, day to day | You | You | You — AI asks before booking or spending | *Illustrative annual cost on a £1,200/month rental; figures checked August 2026. ## Leaving your agent 1. Check your agreement's notice period (usually 1–3 months) and any exit or renewal-commission fees. 2. Collect the paperwork: tenancy agreement, deposit protection details, certificates, EPC, inventory, tenant contacts. 3. Tell your tenants who to contact from the switch date. 4. Add the properties to Letted — it verifies documents, flags compliance gaps, and picks up messages, repairs and rent tracking from day one. ## What Letted does not do Physical viewings and inspections (you or a local service handle those), and holding your money — rent goes straight into your bank, with Letted tracking it through a direct bank connection, so there is no client account and no delay. ## Learn more - [Letted vs a letting agent — costs in detail](https://www.letted.com/compare/letted-vs-letting-agent.md) - [AI property management software UK, explained](https://www.letted.com/ai-property-management-software-uk.md) - [Pricing](https://www.letted.com/pricing.md) · Sign up free: https://app.letted.com/sign-up --- # Commercial property, without the management fee > Fast, professional tenant communication and compliance tracking. No agent required. Commercial property management has traditionally meant one of two things: doing everything yourself with spreadsheets and phone calls, or paying a commercial agent a significant chunk of your rental income. Letted sits in the middle. You keep control of your properties, but the platform handles the communication, compliance reminders, and record-keeping that would otherwise eat your time. Your tenants get fast responses. You get a clear audit trail. And your margins stay intact. ## Features - **Professional tenant communication** — Every message from your commercial tenants gets an instant, professional AI response. Queries are triaged and escalated to you only when needed. - **Compliance tracking** — Fire safety, asbestos surveys, EPC ratings, electrical testing — Letted tracks it all and reminds you before deadlines arrive. - **Maintenance audit trail** — Commercial tenants need issues resolved fast. Every request is logged with timestamps, giving you a clear record for disputes or lease reviews. - **Multi-property overview** — See all your commercial units in one dashboard. Rent status, outstanding tasks, and upcoming compliance deadlines at a glance. - **Document storage** — Leases, licences, insurance certificates, and service charge budgets stored centrally and accessible instantly. - **Cost transparency** — One flat monthly fee. No percentage of rent, no hidden charges, no surprises at year end. ## FAQs ### Is Letted suitable for mixed-use buildings? Yes. You can manage commercial and residential units side by side in the same account. Each property has its own compliance profile and tenant communication. ### Can commercial tenants raise maintenance requests through Letted? Absolutely. Tenants message through the platform and get an instant response. The request is logged, tracked, and you're notified immediately. ### How does Letted handle service charges? You can store service charge budgets and documents against each property. Letted keeps everything organised so year-end reconciliations are straightforward. ### Do I still need a commercial property manager? For most landlords with a handful of commercial units, Letted replaces the need for a managing agent entirely. You get the communication tools, compliance tracking, and documentation without the management fee. --- # HMO management that keeps you compliant > More tenants, more regulation, more to track. Letted handles it automatically. HMOs are the highest-maintenance, highest-regulation category of rental property in the UK. More tenants, more compliance requirements, more things to track, and more risk if something falls through the cracks. Most HMO landlords either pay a specialist agent a premium fee or try to juggle everything manually. Neither option is great. Agents are expensive and often generic. Spreadsheets don't send you reminders when your fire alarm testing is overdue. Letted is built to handle the complexity of HMOs. Multiple tenants, per-room tracking, enhanced compliance requirements, and constant communication — all managed in one system. Your tenants get instant responses, your compliance stays current, and you have a documented audit trail that satisfies both councils and licensing authorities. ## Features - **Per-room tenant management** — Track individual tenants across shared properties. Each tenant gets their own communication channel and tenancy record. - **HMO licence tracking** — Letted monitors your HMO licence status and renewal dates so you never accidentally operate without one. - **Enhanced compliance** — Fire doors, smoke alarms, escape routes, room sizes — HMOs have extra requirements. Letted tracks them all alongside standard gas, electrical, and EPC checks. - **24/7 tenant responses** — With multiple tenants per property, messages come at all hours. Letted's AI responds instantly, triages issues, and escalates to you when needed. - **Maintenance prioritisation** — More tenants means more maintenance requests. Letted logs, timestamps, and prioritises every report so you can see what matters most. - **Inspection records** — Regular inspections are critical for HMOs. Every inspection is documented with photos and stored against the property for council or licensing reviews. ## FAQs ### Does Letted handle mandatory and additional HMO licensing? Letted tracks your licence status and renewal dates for both mandatory and additional licensing schemes. It reminds you well in advance so you're never caught without a valid licence. ### Can each tenant in the HMO communicate separately? Yes. Each tenant has their own channel. Messages are kept separate so you can manage individual issues without confusion. ### How does Letted help with council inspections? Every compliance check, maintenance task, and property inspection is logged with dates and evidence. If the council asks for records, you can pull up the full history instantly. ### Is the pricing different for HMOs? No. One flat monthly price covers your properties, however many tenants they hold — an HMO with five rooms costs the same as a single-let property. --- # Holiday lets without the management fee > Instant guest communication, turnaround tracking, and compliance. You focus on occupancy. Holiday lets are operationally demanding. Short stays, high turnover, guests who expect hotel-level communication, and compliance requirements that don't pause between bookings. Most holiday let owners either pay a management company a hefty percentage of their revenue or spend hours each week on messaging, scheduling cleaners, and chasing paperwork. Letted gives you the operational backbone — instant guest responses, turnaround tracking, and compliance monitoring — without the management fee. ## Features - **Instant guest communication** — Guests expect immediate responses when booking or staying. Letted's AI answers queries instantly, from check-in instructions to local recommendations. - **Turnaround management** — Track changeovers, cleaning schedules, and property readiness between guests. Never lose track of what needs doing before the next arrival. - **Compliance tracking** — Gas safety, electrical checks, fire safety, and any local licensing requirements tracked automatically with renewal reminders. - **Maintenance logging** — Guest-reported issues are logged and timestamped. Spot recurring problems before they become negative reviews. - **Document storage** — Insurance, licences, risk assessments, and property guides stored centrally and accessible when you need them. - **Flat pricing** — No percentage of booking revenue. One flat monthly fee, regardless of how many nights you let. ## FAQs ### Does Letted replace Airbnb or Booking.com? No. Letted manages the operational side — communication, compliance, and maintenance. You continue to list and take bookings through whichever platforms you prefer. ### Can guests message through Letted? Yes. Guests can contact you through Letted and get instant AI responses for common queries. You're notified when something needs your personal attention. ### How does this work with short stays? Letted is flexible enough for any tenancy length. For holiday lets, the focus shifts to turnaround tracking, guest communication, and keeping compliance current between stays. ### Do I still need a holiday let management company? For most owners with a handful of holiday lets, Letted provides the tools you need without the 15-25% commission that management companies typically charge. --- # Multi-unit management in one place > Every unit, every tenant, every compliance check. One system, no managing agent. Multi-unit freeholds sit in an awkward middle ground. Too complex for a spreadsheet, too small for most block management companies to care about. So landlords end up either overpaying for management or handling everything manually. Letted gives you the structure of a professional management system at a fraction of the cost. Every unit tracked individually. Communal areas managed alongside them. Tenants get instant responses. And you get a single view of your entire building — compliance, maintenance, communication — without hiring a managing agent. ## Features - **Unit-level management** — Each unit has its own tenant record, compliance profile, and communication channel. See the full block or drill into individual flats. - **Shared area tracking** — Communal lighting, fire systems, cleaning schedules — track maintenance and compliance for shared areas alongside individual units. - **Centralised communication** — Every tenant in the block can message through Letted. AI responds instantly and routes issues to you with full context. - **Block-level compliance** — Fire risk assessments, communal electrical testing, and building insurance tracked at the block level. Unit-specific checks tracked per flat. - **Maintenance coordination** — When multiple tenants report the same issue, Letted helps you spot patterns. One boiler problem might be a building-wide heating fault. - **Cost-effective at scale** — One flat monthly price covers up to 20 properties, so managing a 10-unit block costs a fraction of what a block management company would charge. ## FAQs ### Can I manage leaseholders and tenants in the same building? Yes. Letted supports different unit types within the same building so you can track both leaseholder obligations and tenant management side by side. ### How does Letted handle communal maintenance? You can log maintenance tasks against the whole building or individual units. Communal issues are tracked separately so they don't get lost in unit-level requests. ### Is this a replacement for a block management company? For many freeholders, yes. If you're already hands-on with your block, Letted gives you the communication and compliance tools without the management fee. For very large or complex blocks, it works well alongside professional management. ### What about fire safety and building compliance? Letted tracks building-level compliance requirements like fire risk assessments and communal electrical testing, with reminders before deadlines. Everything is documented for inspection. --- # Manage residential property without an agent > Handle the admin, stay compliant, and let tenants reach you instantly. No agent fees. Residential property is the backbone of the UK rental market. Whether you let a single flat or a handful of houses, the fundamentals are the same: keep the property safe, keep the tenant happy, and stay on the right side of the law. The problem is that most of the tools available to landlords are either designed for large portfolios or stuck in the last decade. Spreadsheets, filing cabinets, and a letting agent who takes 12% for sending a few emails. Letted gives you a modern system purpose-built for residential landlords. Your tenants get instant responses. Your compliance stays current. Your costs drop. And you stay in control of your properties without it becoming a second job. ## Features - **Instant tenant communication** — Tenants message through Letted and get an immediate AI response, any time of day. No missed calls, no chasing, no delays. - **Compliance on autopilot** — Gas safety, EPCs, electrical checks, right-to-rent — Letted tracks every certificate and reminds you before anything expires. - **Maintenance tracking** — Every repair request is logged, timestamped, and tracked from report to resolution. You always know what's outstanding. - **Rent collection** — See exactly who's paid and who hasn't. Chase arrears with a click instead of an awkward phone call. - **Property inspections** — Four inspections a year included in every plan. Documented with photos so you have a clear record of property condition. - **Tenancy documents** — Agreements, inventories, and notices stored in one place. No more digging through email attachments. ## FAQs ### Do I need any experience to use Letted? No. Letted is designed for landlords who want to self-manage without the steep learning curve. The platform guides you through compliance requirements and automates the parts that usually trip people up. ### What if my tenant has an emergency at 2am? Letted's AI responds instantly to every message, 24/7. It triages the issue, provides the tenant with immediate guidance, and alerts you if action is needed urgently. ### How does this compare to using a letting agent? A typical letting agent charges 10-15% of your rental income. Letted costs a flat fee per month. For most landlords, that means saving thousands a year while keeping more control. ### Can I switch from an agent to Letted mid-tenancy? Yes. You can transition at any point. Letted helps you onboard existing tenants and import your property details so nothing falls through the cracks. --- # Student lets that manage themselves > Instant responses for tenants who won't wait. Compliance that stays current through annual turnover. Student property is a category of its own. Annual turnover, group tenancies, high communication volume, and tenants who've never rented before. It's rewarding but relentless. The biggest challenge isn't finding students — it's managing them efficiently once they're in. Messages at midnight about a broken washing machine. Five tenants in one house all reporting different issues. A summer turnover period where everything needs to happen at once. Letted handles the volume. Your tenants get instant responses. Every maintenance request is logged. Compliance stays current even as tenants change every year. And when the summer rush hits, you have a system that keeps the changeover process structured instead of chaotic. ## Features - **Instant AI responses** — Students message at all hours and expect quick replies. Letted responds immediately to every query, day or night, so no message goes unanswered. - **Annual turnover support** — Student lets turn over every year. Letted helps you manage the cycle — end-of-tenancy checks, deposit returns, new tenant onboarding — without losing track. - **Group tenancy management** — Manage individual tenants within group lets. Each student has their own communication channel while you see the full picture per property. - **Compliance tracking** — Gas, electrical, EPC, fire safety — everything tracked and monitored automatically. Particularly important when properties turn over annually. - **Maintenance logging** — Students report issues frequently. Every request is timestamped and tracked, giving you a clear record and protecting you from disputes. - **Deposit and inventory management** — Keep inventories, check-in reports, and deposit records organised per tenancy. Essential when you're processing multiple changeovers every summer. ## FAQs ### Can Letted handle the summer turnover period? Yes. Letted helps you manage end-of-tenancy inspections, deposit returns, and new tenant onboarding in a structured way so nothing gets missed during the busiest time of year. ### Do students actually use the platform? Students prefer messaging over phone calls. Letted meets them where they are — instant digital communication with no app to download. ### How does Letted handle guarantor details? You can store guarantor information and documentation against each tenancy record, keeping everything in one place. ### Is this suitable for large student portfolios? Absolutely. One flat monthly price and a centralised dashboard scale with you as your portfolio grows. --- # Do landlords need to register with the ICO? > If you've got a tenant's number in your phone or a tenancy agreement in your inbox, you almost certainly need to register with the ICO. What it costs, the two exemptions, and what happens if you don't. *Letted — 2026-08-25* Quick one, because this keeps coming up. We were onboarding a landlord last week, seven properties, all self-managed, and somewhere in the conversation I asked if he was registered with the ICO. Blank look. Never heard of it. And to be fair to him, nobody had ever told him. So here's the answer, and it's not the one most landlords want. --- ### Yes, you almost certainly do If you've got a tenant's number saved in your phone, you're processing personal data. If you've got a WhatsApp thread going about a dodgy boiler, same thing. Tenancy agreement sitting as a PDF in your inbox? That too. Under UK data protection law, anyone who handles personal data electronically has to register with the Information Commissioner's Office and pay an annual fee. Personal data just means anything that identifies a real person: names, addresses, phone numbers, bank details, passport scans, the lot. And "electronically" means on a phone, laptop, tablet or anywhere in the cloud. That's every landlord I've ever met. The ICO's own guidance for property is pretty blunt about it. If you produce tenancy agreements, run credit checks, take up references, collect rent or deal with maintenance requests, you pay the fee. They've been writing to landlords directly to tell them so. --- ### "But I'm not a business" Heard this a lot, and I get it. Unfortunately the ICO doesn't see it that way. The fee applies to sole traders, one-man bands, charities, everyone. It doesn't matter if you've got one flat you inherited from your nan and you've never once thought of yourself as a landlord. You're letting a property for money. That's a business activity, and the data you hold on your tenant comes with it. --- ### The two exemptions (and why they probably aren't you) There are two ways out, and neither is much use to most people reading this. The first is if you've got a letting agent doing absolutely everything, and all you ever see is a monthly statement and the rent landing in your account. That's covered by the accounts and records exemption. Fine. But the second you pick which applicant gets the flat, or the agent emails you a copy of the agreement, or a tenant has your number and texts you about the shower, you're back in. The second is if you only ever handle data on paper. Never emailed a tenant, never saved a number, never had a PDF. If that's you, fair play, but I've never met you. If you self-manage, or you've got a mix of managed and self-managed, you need to register. Simple as that. --- ### What it actually costs £52 a year. £47 if you set up a direct debit. It went up from £40 in February 2025, first rise since 2018, so don't expect it to move again for a while. Registering takes about ten minutes on the ICO website. Name, address, trading name if you've got one, how many staff (none), rough turnover. That's it. No inspection, no exam, nobody comes round. What do they actually do with the £52? I haven't a clue. But if you don't pay it, they'll try and fine you, so it's cheaper to just get it done. --- ### What happens if you don't The ICO can fine you up to £4,000 for not paying. They've been chasing landlords for a few years now and the letters do go out. But the fine isn't really the thing to worry about. The bigger risk is that if you're not registered, it's usually because nobody's ever told you any of this applies to you, and that's exactly what gets used against you when things go wrong. A tenancy goes sour and ends up at a tribunal. An ex-tenant asks what data you hold on them and you've got no idea where to start. Someone's passport scan is sitting in a WhatsApp chat on a phone that's just been nicked on the way home. Registration is the easy bit. It's the rest that protects you. --- ### The rest Paying the fee doesn't make you compliant on its own. You also need a short privacy notice for tenants (what you collect, why, how long you keep it, who sees it). You need a reason for holding the data, which for landlords is nearly always "the tenancy contract", not consent. You need to keep it secure, so no forwarding passport scans to your plumber and put a passcode on your phone. You shouldn't keep it forever once a tenancy's over. And if a tenant asks what you hold on them, you've got a month to tell them. None of that is hard. It's just a lot easier when everything's in one place rather than spread across three inboxes, two phones and a WhatsApp backup. That's a big part of why we built Letted the way we did. When your tenant messages, documents and payments all sit in one system, most of this stuff just happens by default. The privacy notice is a template. A subject access request is an export, not an archaeology dig. But, and I want to be clear on this, using Letted doesn't get you out of registering. You're still the data controller. You decide who lives in your property, so the data is yours. We just look after it for you. --- ### So, do it today If you're a UK landlord and you're not registered, you almost certainly should be. The ICO has a self-assessment tool on their site if you want to double-check, but I'd be surprised if it tells you anything different. £52. Ten minutes. Get it done and forget about it for a year. *Not legal advice, just a summary of what the ICO says. If your situation's unusual, check their self-assessment tool or ask a solicitor.* --- # Best AI Property Management Software UK (2026): 9 Platforms Compared > An honest comparison of nine property management platforms for UK landlords — what each one actually does, what it costs, and who should pick it. *Letted — 2026-08-24* For most of the last decade, "property management software" meant a better filing cabinet. Dashboards, reminders, task lists — useful, but the work itself stayed with you. The tenant still messaged you at 9pm. You still rang three plumbers. The EICR still expired quietly in a spreadsheet tab. That's the thing that changed. The newest generation of tools uses AI to *do* the administrative work, not just record it — answering tenants, coordinating repairs, chasing certificates. For UK landlords weighing this against a letting agent's 10–15% (plus VAT) or another Sunday of admin, it's worth understanding which tools actually belong in that category and which are excellent at something else entirely. This guide compares nine platforms UK landlords actually use in 2026, across pricing, what each does well, and — just as important — what each honestly doesn't. Full disclosure before we start: this guide is published by Letted, and Letted is ranked first. We've kept every other entry honest — including where a competitor is the better choice — so you can judge for yourself. Prices were checked against public pricing pages in August 2026. --- ### Comparison at a glance | Platform | Best for | Pricing from | Does AI do the work? | | --- | --- | --- | --- | | Letted | Landlords & agencies who want the work done | Free (1 property); £20/mo up to 20 | Yes — autonomous admin | | Landlord Studio | Bookkeeping & MTD | Free (3 units); Pro ~£12/mo | Partly — AI bookkeeping | | Arthur Online | Traditional workflow software at scale | £70/mo (50 units incl.) | No — workflow tool | | Alphaletz | Budget all-rounder | Free (1 property); ~£10/mo | No | | COHO | HMOs & house shares | ~£30/mo | No | | Hammock | Rental banking & bookkeeping | ~£8/mo | No | | Lendlord | Free portfolio finance | Free | Partly — insights | | Latch | AI rent chasing & documents | Free tier | Yes — AI assistant | | August | Modern app for small portfolios | Free (2 tenancies); £8.99/mo | Partly — insights | --- ### 1. Letted — best overall for self-managing landlords Letted is an AI property management platform for UK landlords. It handles tenant communication, maintenance, rent tracking and landlord compliance, allowing landlords to self-manage their portfolios without paying a traditional letting agent a percentage of their rent. In practice: tenants message on WhatsApp and the AI answers instantly with the right information for their property. Repairs get logged, quoted and booked once you approve. Rent is tracked through a direct connection to your bank — Letted never holds your money — and every compliance deadline is watched, with renewals started before they're due. You approve anything involving money or judgement; the rest just happens. Letting agencies get the same engine through Letted's agency mode: multiple landlords' portfolios under one agency account, with role-based access and separate logins for each team member. Honest limitations: Letted doesn't do physical viewings or inspections (you or a local service handle those), and it isn't a tax-filing tool. **Pricing:** first property free forever; Plus is a flat £20/month for up to 20 properties. **Pick it if** you want the admin done for you without giving an agent 10–15% of your rent. --- ### 2. Landlord Studio — best for bookkeeping and Making Tax Digital Landlord Studio is accounting software for landlords, and at that job it's genuinely excellent: income and expense tracking, receipt scanning, bank feeds, and HMRC-recognised Making Tax Digital submissions — which matters a great deal now quarterly digital filing is a reality for landlords. What it isn't is a management tool. It records what happened; it won't answer a tenant, book a contractor or start a certificate renewal. Plenty of landlords sensibly run it (or an accountant) alongside a management platform. **Pricing:** free for up to 3 units; Pro from around £12/month (published in USD — check current GBP pricing). **Pick it if** your biggest pain is the tax return, not the workload. --- ### 3. Arthur Online — the established workflow heavyweight Arthur Online, owned by European property software group Aareon, is the established incumbent: portals for tenants, owners and contractors, configurable workflows, full client accounting and a Xero integration. It's mature, capable software with a long track record. The trade-off is the model: Arthur organises work for people to do, and it's priced for scale — plans start at £70/month billed annually with 50 units included. If what you want is the work *done* rather than organised, that's the job of the AI platforms (agencies included — Letted's agency mode runs multiple landlords with role-based team access). **Pricing:** £70–126/month tiers, per-unit charges beyond allowances. **Pick it if** you want traditional, human-operated workflow software and have the team to run it. --- ### 4. Alphaletz — best budget all-rounder Alphaletz is a well-liked UK all-in-one app for smaller landlords: finances, tenancy records, compliance reminders and MTD support, on mobile and web. It doesn't do the work for you, but it organises it neatly at a fair price. **Pricing:** free for a single property; paid plans from around £10/month. **Pick it if** you want tidy records and reminders without much spend. --- ### 5. COHO — best for HMOs and house shares COHO specialises in the hardest kind of portfolio: HMOs and co-living, with room-level management, house-share dynamics between housemates, and HMO-specific compliance. Generalist tools treat an HMO as one property; COHO understands it's six tenancies sharing a kitchen. **Pricing:** from around £30/month. **Pick it if** HMOs are your main business. (If you run a mixed portfolio, Letted handles HMOs alongside standard lets.) --- ### 6. Hammock — best for rental banking Hammock approaches landlording from the banking side: Open Banking rent monitoring, automated bookkeeping and tax statements, built around the flow of money rather than the management of tenancies. **Pricing:** from around £8/month. **Pick it if** you mainly want your rental finances reconciled and tax-ready with minimal effort. --- ### 7. Lendlord — best free option Lendlord is a free portfolio-finance platform: portfolio valuation tracking, mortgage deal monitoring, deal analysis and MTD tools, monetised through lending rather than subscriptions. There's no tenant-facing management at all, but as a free financial dashboard for your portfolio it's hard to argue with. **Pricing:** free, with paid extras. **Pick it if** you want portfolio-level financial visibility at zero cost. --- ### 8. Latch — the other AI-native option Latch is the platform closest to Letted in ambition: an AI assistant that chases rent, analyses documents and handles compliance reminders for UK landlords, with a free tier to start. It's earlier-stage and lighter on end-to-end maintenance coordination, and most published rankings of it come from its own blog — so try it rather than trusting anyone's league table, ours included. **Pricing:** free tier; paid plans on their site. **Pick it if** you want a second AI-native option on your shortlist. --- ### 9. August — best modern app for small portfolios August is a polished, mobile-first management app for smaller UK landlords — tenancy records, rent tracking and AI-powered insights, with a free tier covering two tenancies. It leans "beautifully organised" rather than "done for you", but the experience is genuinely pleasant. **Pricing:** free for up to 2 tenancies; from £8.99/month. **Pick it if** you have a couple of properties and want a modern app over a spreadsheet. A note on one name you might expect here: **PayProp** is excellent payment-automation software, but it's built for letting agencies, not landlords, so it's out of scope for this list. --- ### How to choose Four questions cut through most of the noise: - **Do you want the work done, or organised?** Only the AI-native platforms (Letted, and in part Latch) actually perform the admin. Everything else is a better filing cabinet — valuable, but different. - **What's your portfolio shape?** Mostly HMOs → look at COHO. One to twenty mixed properties you self-manage → Letted. Running an agency with multiple landlords → Letted's agency mode (multi-landlord portfolios, role-based team access), with Arthur Online as the traditional human-operated alternative. - **Is tax your real problem?** Then start with Landlord Studio or Hammock — and note they pair well with a management platform rather than replacing one. - **What does the fee replace?** A full-management agent on one £1,200/month property costs roughly £2,000 a year. Against that, every tool here is cheap; the question is how much of the agent's *work* it actually absorbs. --- ### The bottom line If you want records kept: Alphaletz, August or Lendlord. If you want the books done: Landlord Studio or Hammock. And if you want the day-to-day work of managing property — tenant messages, repairs, rent, compliance — actually done for you, for a flat fee instead of a percentage: that's the job [Letted](/pricing) was built for, whether you're a landlord or an agency running many landlords through its agency mode. Your first property is [free to try](https://app.letted.com/sign-up). For deeper dives, see our head-to-heads: [Letted vs Arthur Online](/compare/letted-vs-arthur-online), [Letted vs Landlord Studio](/compare/letted-vs-landlord-studio), and [Letted vs a letting agent](/compare/letted-vs-letting-agent) — or the plain-English guide to [AI property management software in the UK](/ai-property-management-software-uk). *Prices and features checked against each provider's public pages in August 2026 — always confirm current pricing before you buy.* --- # Bristol Landlords: The Deadline You Can't Afford to Miss > From May 2026, unlicensed rental properties in Bristol could face fines of up to £40,000. Here's what you need to know and do before the deadline. *Letted — 2026-03-18* If you own rental properties in Bristol, there's a date you should have in your calendar: 1 May 2026. Right now, operating an unlicensed property where a licence is required can land you with a Civil Penalty Notice of up to £30,000. From May, that ceiling rises to £40,000 under the Renters' Rights Act 2025. That's on top of the possibility of prosecution and an unlimited fine. Bristol City Council made the reminder official this month, and the message is straightforward: check whether your properties need a licence, and apply if they do. --- ## Where does licensing apply? In Bristol, you need a licence in two scenarios. **First, HMOs.** If three or more people from different households share a property anywhere in the city, you need an HMO licence. This applies citywide, regardless of the ward. **Second, selective licensing.** If your property sits in Ashley Down, Bedminster, Bishopston, Brislington West, Cotham, or Easton, you need a licence even if it's rented to a single person, a couple, or a family. These are full selective licensing areas. --- ## The consequences are real The council recently fined a landlord nearly £4,500 for failing to pay the full licence fee on an HMO she owned. When inspectors visited, they found fire safety failures and shared areas in disrepair. The case is a useful reminder that licensing enforcement is not theoretical. Officers carry out property inspections and where issues are found, they pursue them. For a portfolio landlord managing several properties across the city, the risk compounds quickly. A single oversight on one property can trigger an inspection, a penalty, and reputational damage that affects your ability to operate across the rest of your portfolio. --- ## The compliance window is closing The May deadline is less than two months away. If you have not already confirmed your licensing position across every Bristol property you own, now is the time. Bristol City Council has an online form where you can check whether a licence is required, and their licensing team can provide advice if you are unsure. The spirit of the legislation is not punitive for its own sake. Most of the focus is on landlords who are genuinely falling short on safety and management standards. But the council has made clear they will enforce against those who do not comply, and the fine increase signals that the regulatory direction of travel is stricter, not more relaxed. --- ## This is exactly where Letted earns its keep Compliance changes like this are easy to miss if you are managing properties yourself and juggling everything else that comes with it. A new licensing ward, a revised penalty threshold, an inspection requirement — these details matter, and the cost of not knowing about them is now measured in five figures. Letted keeps portfolio landlords on top of exactly this kind of thing. Your properties, their locations, and their compliance requirements are tracked in one place. When regulatory changes affect your portfolio, you hear about it before it becomes a problem, not after. No letting agent markup, no chasing paperwork, no surprises. If you manage properties in Bristol and are not certain your licensing is in order, check with the council now. And if you want a platform that helps you stay ahead of moments like this, Letted is worth a look. --- # What is Awaab's Law? > What Awaab's Law means for landlords, the strict timescales it introduces, and how Letted helps you stay compliant without thinking about it *Letted — 2026-02-24* In December 2020, a two-year-old boy named Awaab Ishak died from a respiratory condition caused by prolonged exposure to black mould in his family's housing association flat in Rochdale. His father had reported the problem back in 2017. He was told to paint over it. The coroner's inquest found that Awaab's death was directly caused by mould in the home. The case led to one of the most significant changes to housing regulation in years. --- ### The Law Itself Awaab's Law is the informal name for regulations introduced under the Social Housing (Regulation) Act 2023. It forces landlords to investigate and fix hazards within strict, legally binding timescales. No more vague promises. No more open-ended repair tickets. The first phase came into effect in October 2025, covering emergency hazards and damp and mould. Further phases will extend to other hazards including excess cold, fire risks, electrical safety, and structural issues by 2027. The Renters' Rights Act 2025 includes provisions to extend Awaab's Law to the private rented sector too. If you're a private landlord, this is coming for you. --- ### The Timescales This is where the law has teeth. **Emergency hazards** must be dealt with within **24 hours**. That means investigated, made safe, or the tenant moved to alternative accommodation within a single day. **Damp and mould** (and eventually other serious hazards) follow a tighter cycle than most landlords are used to: - **Investigate** within 10 working days of the tenant reporting it. - **Provide a written summary** of findings and your remediation plan within 3 working days of the inspection. - **Complete safety works** within 5 working days of the inspection. - **Finish all follow-up works** to prevent recurrence within 12 weeks. Miss any of these deadlines and you face fines starting at £7,000, rising to £40,000, and potential criminal prosecution for serious failures. --- ### Why This Catches Landlords Out Most landlords aren't negligent. They're just slow. A tenant sends a message on a Tuesday, the landlord reads it on Thursday, calls a contractor the following week, and the contractor visits the week after that. Nobody meant any harm. But under Awaab's Law, that timeline is already non-compliant. The problem is that traditional property management runs on memory, email threads, and best intentions. There's no timestamp on when a message was read. No automatic record of when a job was raised. No audit trail a council inspector can check. When a local authority asks you to prove you responded within 10 working days, "I think I called someone" is not going to cut it. --- ### How Letted Protects You This is the kind of problem that software solves well and humans solve badly. When a tenant reports a maintenance issue through Letted, several things happen automatically. The report is timestamped. The AI responds to the tenant instantly, acknowledging the issue and asking any clarifying questions. A task is created with a clear deadline based on the legal timescales. That instant response matters. Under Awaab's Law, the clock starts when the tenant reports the hazard. With a traditional letting agent or a landlord checking emails once a day, hours or even days can pass before the tenant gets any acknowledgement. With Letted, the response is immediate, every time, including weekends and bank holidays. But the real value is the audit trail. Every message, every task, every status update is logged with a date and time. If a council ever asks you to demonstrate compliance, you don't need to dig through emails or reconstruct a timeline from memory. You open Letted and show them: - Exactly when the tenant reported the issue. - Exactly when it was acknowledged. - When the investigation was completed. - When the written summary was sent. - When the remedial work started and finished. Every step, dated and documented, without you having to think about it. --- ### The Difference Between Compliant and Provably Compliant There's a distinction most landlords miss. You might be doing everything right, responding quickly, fixing problems, keeping tenants safe. But if you can't prove it, you're exposed. Awaab's Law doesn't just require you to act within the timescales. It requires you to demonstrate that you did. That means written records, clear communication, and a timeline that stands up to scrutiny. This is where self-managing landlords using WhatsApp and spreadsheets start to struggle. The work might get done, but the evidence is scattered across five different apps and a contractor's text thread. Letted creates the proof as a byproduct of the workflow. You don't fill in compliance forms. You just manage your property, and the compliance record builds itself. --- ### What to Do Now If you're a social housing landlord, Awaab's Law already applies to you. If you're a private landlord, the extension is coming and the timescales are unlikely to be more generous. Start by understanding the deadlines. Then ask yourself honestly: if a tenant reported damp today, could you prove you responded within 10 working days? Could you show a written plan within 3 days of inspection? Could you demonstrate the full timeline to a council officer? If the answer is no, or even probably, the cost of getting a proper system in place is a fraction of the cost of a single fine. --- # We've Closed Our Pre-Seed Round > Letted has closed its pre-seed funding round at a £1 million valuation. This milestone marks the beginning of our mission to transform property management and bring down rents across the UK. *Letted — 2026-01-01* ## Letted Closes Pre-Seed Round We're thrilled to announce that Letted has officially closed its pre-seed funding round, valuing the company at **£1 million**. We've raised an undisclosed amount from a group of investors who share our vision for the future of property management. ### Why This Matters This funding validates what we've been building: a smarter, leaner approach to property management that benefits both landlords and tenants. The investment will accelerate our product development, expand our team, and help us onboard more landlords across the UK. The property management industry has been ripe for disruption for years. Traditional letting agents charge excessive fees, offer poor service, and create friction at every step. We're building the infrastructure to change that — and now we have the backing to do it at scale. ### What We'll Do With the Funding Our priorities are clear: - **Product development:** Accelerate our AI-powered tenant communication, automated rent collection, and portfolio analytics features. - **Team growth:** Bring on talented engineers, operators, and property experts who can help us move faster. - **Market expansion:** Onboard more landlords and prove our model works across different property types and portfolio sizes. - **Technology infrastructure:** Invest in the systems that will allow us to scale efficiently while keeping costs low. ### Our Investors We're proud to be backed by **Alyn Franklin**, CEO of [Oritain](https://oritain.com) and former CEO of Alcumus. Alyn brings deep expertise in scaling technology businesses and understands what it takes to build software that transforms traditional industries. Having an investor of Alyn's calibre validates our approach and gives us access to invaluable experience in growing a tech-first business. His backing signals confidence in both our team and the massive opportunity in proptech. Our investors bring more than capital — they bring expertise, connections, and a shared commitment to our mission of lowering rents through better technology. ### The Road Ahead This pre-seed round is just the beginning. We're already seeing strong traction with our early landlords, who are experiencing the benefits of streamlined management at a fraction of the traditional cost. Over the coming months, we'll be: - Scaling our landlord base across the UK - Launching new features based on user feedback - Building partnerships with contractors and service providers - Preparing for our next phase of growth ### Thank You To our investors: thank you for believing in our vision. To our early landlords: thank you for trusting us with your properties. To our team: thank you for the relentless work that got us here. We're just getting started. The mission remains the same: bring down rents by making property management radically more efficient. If you're a landlord looking to save money and time, or an investor interested in the future of proptech, we'd love to hear from you. --- **Ready to join us?** [Book a demo](https://calendly.com/alex-letted/30min) and see how Letted can transform your property management. --- # Our First Pilot > We've officially launched our first pilot with 77 properties under management. Here's what we've learned and what comes next. *Letted — 2025-12-15* # Our First Pilot We have officially launched our first pilot, with **77 properties** now using Letted. This post covers what we set out to test, what we are seeing so far, and where the platform goes next. --- ## 77 Properties. One Goal. Live Usage. This week marks an important milestone for Letted. Our platform is now live with **77 rental properties** across the UK, used day-to-day by real landlords as part of an early pilot. These landlords are using Letted to organise communication, track issues, and run the operational side of their lettings more efficiently. The goal of the pilot is simple: **validate that software-led workflows can materially reduce admin overhead** while improving visibility and responsiveness. --- ## From Concept to Live Platform When we first introduced Letted, we set out a clear idea. > That landlords already do a significant amount of work themselves, and that much of it is repetitive, fragmented, and poorly supported by modern software. The pilot exists to test that thesis in real conditions. Rather than scaling prematurely, we started with a focused group of landlords who were willing to use Letted as their primary operational tool and give us direct feedback as we built. **The platform is live. Usage is real. The data is coming from production, not demos.** --- ## What the Pilot Covers The 77 properties in the pilot span a broad range of real-world scenarios: - First-time landlords managing a single rental - Portfolio landlords with 10 to 20 properties - Houses in multiple occupation (HMOs) and multi-let setups - Properties across cities, towns, and suburban areas This range is intentional. Letted is designed as a **general-purpose platform for landlords**, not a narrow tool for a single property type. --- ## Early Signals It is still early, but early usage is encouraging. Across the pilot so far, landlords using Letted are seeing: - **Faster acknowledgement** of tenant messages through automated drafting and notifications - **Clearer tracking** of maintenance issues and follow-ups - **Improved visibility** into what is happening across their properties at any given time - **Less time** spent switching between inboxes, spreadsheets, and third-party tools We are not claiming the platform is finished. We are seeing edge cases, learning where automation helps most, and identifying where landlords want tighter control. _That is exactly what the pilot is for._ --- ## What We Are Learning Running the platform live is already shaping product decisions. ### Speed matters Tenants value fast acknowledgement and clarity. Even when an issue cannot be resolved immediately, knowing it has been logged and is visible makes a difference. ### Visibility beats delegation Landlords consistently tell us that having a clear, real-time view of messages, issues, and tasks is more valuable than outsourcing blindly. ### Small efficiencies add up Logging issues properly, tracking outcomes, and closing loops reduces repeat messages and prevents problems from drifting. ### Data changes behaviour When landlords can see trends across their properties, they make more informed decisions about pricing, maintenance, and priorities. --- ## What Comes Next The pilot is the first phase. Over the coming months we are focused on: - Expanding the pilot cohort - Improving analytics and reporting for landlords - Adding optional integrations with third-party services - Continuing to refine automation tools while keeping landlords in control We are building carefully, validating assumptions before scaling. --- ## Thank You to Our Pilot Landlords To the landlords who agreed to use Letted early and give us candid feedback: **thank you**. Your input is shaping the platform directly. Every message logged, task tracked, and workflow tested is helping us build something more useful and more robust. We set out to build better software for landlords. With 77 properties actively using Letted, that work is now happening in the real world. **If you are a landlord interested in joining the next phase**, [book a demo](https://calendly.com/alex-letted/30min) to see how the platform works. --- ## Ready to get started? Letted is a software platform for landlords. It provides tools to organise tenant communication, track issues, monitor compliance, and run rental operations more efficiently — all in one place. **Flat monthly pricing. No commission. No lock-in.** [Try for free](https://app.letted.com) or [view pricing](/pricing) to learn more. --- # The Cheapest Tenant is the One You Already Have > Why landlords undervalue tenant retention and how it quietly erodes their returns *Letted — 2025-11-25* Most landlords think of tenant turnover as a minor inconvenience. A few weeks of vacancy, some cleaning, a new listing. But the real cost of losing a tenant is far higher than the visible gap between move-out and move-in. It's one of the most overlooked drains on rental yield. --- ### The Hidden Math of Turnover Start with the obvious: the void period. A single month empty on a £1,200/month property is £1,200 lost. That's straightforward. But the actual cost of turnover stacks much higher. There's the letting fee if you use an agent — typically half to one full month's rent. There's the cost of refreshing the property: professional cleaning, minor repairs, maybe a fresh coat of paint. Call that another £300–£500. Then there's your time. Writing ads, responding to enquiries, scheduling viewings, vetting applications, handling references, signing new contracts. If you value your time at all, this is easily another few hundred pounds in hidden labour. Add them up: a single tenant changeover can cost £2,000–£3,000, even when everything goes smoothly. On a property netting £1,000/year, that's two to three years of profit erased by one departure. --- ### Why Good Tenants Leave Here's what most landlords miss: tenants don't usually leave because of the rent. They leave because of the experience. Slow repairs. Ignored messages. Rent increases that feel arbitrary. A sense that the landlord doesn't care, or worse, is actively difficult. These are the real reasons good tenants start browsing listings. The irony is that landlords often spend more time trying to find perfect tenants than keeping the ones they have. A 4% rent increase might net you an extra £50/month. But if it pushes a good tenant to leave, you've just traded £600/year for a £2,500 loss. --- ### Retention as a Strategy Treating tenant retention as a strategy changes how you operate. It means responding to maintenance requests quickly — not because you're obligated, but because responsiveness builds loyalty. It means reviewing rent annually but doing so fairly, ideally with reference to the local market. It means small investments in the property: a new shower head, a coat of paint in the hallway, a working thermostat. These things cost little but signal that the home is cared for. Tenants notice. It also means communication. A tenant who feels heard is less likely to leave. A quick reply to a question, a heads-up before an inspection, a professional tone in all exchanges — these aren't soft skills. They're yield protection. --- ### The Retention Premium There's a term in SaaS businesses: customer lifetime value. Landlords should think the same way. A tenant who stays five years is worth far more than one who stays one year, even if their monthly rent is identical. Assume a tenant pays £1,200/month and you net £100/month after all costs. Over five years, that's £6,000. Over one year, it's £1,200 minus the turnover cost — so maybe £0 or even negative. The maths are brutal. The best landlords treat long-term tenants like assets, not liabilities. They invest in the relationship because doing so compounds returns. They price rent fairly, not maximally. They don't nickel-and-dime over trivial issues. --- ### What to Do Differently If you're losing tenants more often than every three to four years, something is wrong. Start by asking why they left. If you use an agent, ask if they follow up with departing tenants. If you self-manage, send a short email asking for honest feedback. Track your turnover rate and cost per changeover. Build it into your yield calculations. When you see how much each departure costs, you'll start treating retention as seriously as acquisition. And above all, fix the small stuff. A slow boiler repair or a missed message might seem minor. But to the tenant, it's a signal. And when enough signals stack up, they start looking elsewhere. The cheapest tenant is always the one you already have. Keeping them is the highest-yield investment you can make. --- # When to Sell a Rental Property > Five signals that it's time to exit — and how to know when you're holding on too long *Letted — 2025-11-23* Landlords are taught to buy and hold. Property is a long game, they say. Ride out the dips, wait for appreciation, let time do the work. But sometimes holding is the wrong move. Sometimes a property quietly stops earning its place in your portfolio, and the best thing you can do is sell. Knowing when to exit is just as important as knowing when to buy. --- ### Signal 1: Your Net Yield Has Collapsed Gross rent is easy to track. Net yield is harder. If you're still measuring returns by what tenants pay rather than what you keep, you might be missing the story. A property can look healthy on paper while silently draining profit. Rising maintenance costs, higher insurance, new compliance requirements, mortgage rate increases — all of these chip away at yield without touching headline rent. If your true annual return (after all costs, voids, and taxes) drops below 2–3%, you should ask a hard question: is this asset earning its place? That capital could be deployed elsewhere — in a higher-yield property, an index fund, or even paying down debt. --- ### Signal 2: Maintenance Costs Keep Climbing Old properties have a rhythm. For the first decade or two, maintenance is modest. Then systems start failing: boilers, roofs, plumbing, electrics. Each year brings a new surprise. If you're spending more than 10–15% of gross rent on repairs and upkeep, the property may be entering its expensive phase. That doesn't mean sell immediately — but it does mean modelling future costs, not past ones. A roof replacement or full rewire can wipe out several years of profit. If you see big-ticket items coming, it's worth asking whether the next owner should bear those costs, not you. --- ### Signal 3: You're Managing Risk, Not Return Some landlords hold onto properties not because they're profitable, but because they're afraid of what comes next. They worry about capital gains tax, about losing a "passive" income stream, about the hassle of selling. But fear is not a strategy. If the property is underperforming, you're not protecting wealth — you're eroding it slowly. The opportunity cost of a tied-up asset is real, even if it doesn't show up on a statement. Ask yourself: if I had the equity in cash today, would I buy this exact property at this exact price? If the answer is no, you already know what to do. --- ### Signal 4: The Local Market Has Shifted Property values are hyper-local. A strong national market means little if your area is softening. Population decline, job losses, oversupply of new builds, changes in transport links — any of these can tip a micro-market. Watch the signs: longer void periods, more listings sitting unsold, downward pressure on rents. If comparable properties are struggling to let or sell, it may be time to exit before the trend deepens. Selling into a weakening market is painful. But holding until the bottom is worse. --- ### Signal 5: The Property No Longer Fits Your Life This one isn't financial, but it matters. A rental property should serve your goals, not the other way around. If managing a property is causing stress, draining time, or preventing you from pursuing other opportunities, the cost isn't just financial — it's personal. Landlords who inherit properties or buy impulsively often end up owning assets that don't match their life stage. There's no shame in selling because a property no longer fits. In fact, it's one of the smartest reasons to exit. --- ### How to Decide Start with the numbers. Calculate your true net yield, not the number you hope is right. Then project forward: what will this property cost and earn over the next five years? Compare that to alternatives. Could your equity earn more elsewhere? Would selling let you consolidate into fewer, better properties? Would it reduce stress or free up time? If the answer to any of these is yes, the case for selling strengthens. Holding is not always patience. Sometimes it's inertia. The best landlords know when to let go — and they do it before the market makes the decision for them. --- # How to Set the Right Rent > Pricing your rental isn't guesswork — here's a framework for getting it right *Letted — 2025-11-21* Most landlords set rent the same way: they look at a few listings, pick a number that feels right, and hope for the best. It works, sort of. But it leaves money on the table — or worse, it prices out good tenants and extends void periods. Rent is the single biggest lever in your return. Getting it right is worth more than almost any other decision you'll make on a property. --- ### The Cost of Getting It Wrong Underpricing is obvious: you earn less than you could. But the hidden cost of overpricing is often worse. An extra £50/month sounds good on paper. But if it adds two weeks to your void period, you've just lost £600 — wiping out the gain for the entire year. And if it pushes away a reliable tenant in favour of a marginal one, the downstream costs multiply. Overpricing also attracts fewer enquiries, which limits your ability to choose. The best tenants have options. If your listing lingers, you end up with whoever is left. --- ### Start With Comparables The foundation of pricing is understanding your market. Search for similar properties within a mile or so: same bedroom count, similar condition, comparable transport links. Note what they're asking and, if possible, what they actually let for. Pay attention to how long listings stay active. A property that's been available for three weeks is probably overpriced. One that lets in days might be underpriced — or simply well-positioned. This step sounds basic, but most landlords skip it or do it superficially. Take an hour. Look at ten listings. You'll learn more about your market than any report will tell you. --- ### Adjust for Condition and Features Not all two-beds are equal. A freshly decorated flat with modern appliances will command more than a tired one with dated fittings. Parking, outdoor space, and storage all shift the number. Be honest about where your property sits. If it's average, price it at market. If it's above average, you can push slightly higher — but not as much as you think. Tenants discount imperfections faster than landlords expect. The same applies to location quirks. A noisy road, a steep hill, a long walk to the station — these matter, even if you've stopped noticing them. --- ### Factor in Void Risk Yield isn't just rent minus costs. It's rent minus costs, adjusted for the probability of vacancy. Aggressive pricing increases void risk. Conservative pricing reduces it. The optimal price is the one that maximises expected annual income — which is not always the highest monthly rent. Think of it like selling a house. The goal isn't to list high and hope. The goal is to find the price that attracts demand quickly and reliably. A property that lets in a week at £1,150 is often worth more than one that lets in six weeks at £1,200. --- ### Review Annually Markets shift. Inflation moves. New supply enters your area. A rent that was right two years ago might now be too low or too high. Set a calendar reminder to review rent once a year. Look at fresh comparables. Consider the tenant's track record — a reliable payer with no issues is worth something. Then decide: hold, adjust modestly, or reset. If you're raising rent, communicate early and clearly. Explain that you've reviewed the market and your costs, and that the new rate reflects both. Tenants accept increases more easily when they understand the reasoning. --- ### Use Data, Not Instinct Guesswork is expensive. The best landlords treat pricing like a discipline, not a feeling. They track what comparable properties let for, how long they sit empty, and what drives demand in their area. Tools exist to help. Portals publish asking rents. Indices track local trends. Platforms like **Letted** pull comparable data automatically and surface pricing recommendations based on real-time market conditions. You don't need to obsess over every pound. But you should know, with confidence, that your rent is positioned correctly. That confidence comes from data — and it protects your yield far more than any optimistic assumption ever will. --- # Tax-Efficient Landlording > How to keep more of what you earn without crossing any lines *Letted — 2025-11-19* Most landlords focus on rent, costs, and maybe yield. But tax is often the largest single line item eating into returns — and it's the one they understand least. You don't need to become an accountant. But understanding how property income is taxed, and what legitimate options exist to reduce it, can meaningfully improve your net position. The difference between a naive approach and a thoughtful one can be thousands of pounds a year. --- ### How Rental Income Is Taxed Rental income is taxed as income, not capital gains. That means it's added to your other earnings and taxed at your marginal rate: 20%, 40%, or 45% depending on the band you fall into. If you're a higher-rate taxpayer, almost half of every pound of profit goes to HMRC. That's before National Insurance (if applicable) and after you've already covered mortgage interest, maintenance, and compliance. This is why gross rent is misleading. A landlord earning £10,000/year in rental profit might keep only £5,000–£6,000 of it. The taxman is your silent partner, and a senior one. --- ### Allowable Expenses The first lever is ensuring you claim everything you're entitled to. Many landlords leave money on the table simply by forgetting to deduct legitimate costs. Allowable expenses include: - **Letting agent fees and property management costs** - **Repairs and maintenance** (but not improvements — the distinction matters) - **Insurance premiums** (landlord, building, contents) - **Accountancy and legal fees related to the property** - **Advertising costs for finding tenants** - **Ground rent and service charges** (for leasehold properties) - **Council tax and utilities** (if you pay them during voids) - **Travel costs** for property inspections and management Keep receipts. Log mileage. Track everything. The more complete your records, the lower your taxable profit. --- ### Mortgage Interest: The Section 24 Problem Before 2017, landlords could deduct mortgage interest in full from rental income. Section 24 changed that. Now you can only claim a 20% tax credit — which means higher-rate taxpayers effectively lose relief on part of their interest. This change hit leveraged landlords hardest. If your mortgage interest is high relative to rent, your taxable profit can exceed your actual cash profit. You can owe tax on money you never saw. The only real solutions are structural: pay down the mortgage, refinance to reduce interest, or hold the property in a company (more on that below). --- ### Holding Property in a Limited Company One increasingly common strategy is to own rental properties through a limited company rather than personally. Companies pay corporation tax, currently 25%, instead of income tax. That's lower than the higher personal rates. And mortgage interest is still fully deductible against company profits — Section 24 doesn't apply. The catch: extracting profits from the company triggers additional tax (dividends or salary). And transferring existing properties into a company usually crystallises capital gains tax and stamp duty, making it impractical for most. But for new purchases, or landlords building portfolios from scratch, a company structure is worth serious consideration. Speak to an accountant before deciding — the right answer depends on your income, plans, and how long you intend to hold. --- ### Capital Gains and Exit Planning When you sell, capital gains tax applies to the profit. Rates are 18% or 24% depending on your income, and you get an annual allowance (currently £3,000). Timing matters. Selling multiple properties in the same tax year can push you into a higher band. Spreading disposals across years — or using your spouse's allowance — can reduce the bill. There's also principal private residence relief if you've ever lived in the property, and lettings relief in limited circumstances. These are shrinking over time, but worth checking if you're planning to exit. --- ### The Bigger Picture Tax efficiency isn't about dodging obligations. It's about understanding the rules and structuring your affairs so you don't pay more than you owe. Good record keeping, proper expense claims, thoughtful ownership structures, and smart exit timing — these aren't aggressive tactics. They're what professional landlords do. The amateur approach is to ignore tax until January, then scramble. The professional approach is to plan for it all year round. If you're serious about yield, get serious about tax. It's the lever most landlords ignore — and the one that often matters most. --- # Letting Agents Eat Profits > The quiet ways property managers eat your returns every year *Letted — 2025-11-16* ### The True Cost of Convenience Most landlords think that their letting agent saves them time. But most of what they pay for could be done faster, cheaper, and more accurately by themselves or software. The standard story goes like this: you hire an agent, they take care of everything, and you collect rent with none of the hassle. In practice, agents automate very little, charge a lot, and still expect you to step in when something goes wrong. The 10 to 15 percent management fee is not really for peace of mind. It is the price of not paying attention. Start with the numbers. A property renting for £1,200 a month means roughly £1,800 a year to the agent. Over ten years, that is £18,000. That is the cost of a new kitchen or a small car. Most landlords accept this as normal because the fee is presented monthly, and because everyone else does it. But this “cost of convenience” hides the real issue: agents rarely earn it. ### Fees You Did Not Notice Look closer at what that fee buys you. In theory: tenant vetting, rent collection, maintenance, inspections, renewals. In reality: a few templated forms, an outsourced credit check, and a network of contractors who charge more than the open market. Agents profit from the spread. A £100 repair might quietly become £130 once their markup is added. Renewal fees appear even when nothing changes. “Admin” charges appear without clear justification. Small leaks in your margin add up faster than you think. ### Misaligned Incentives The deeper problem is not greed. It is misaligned incentives. Agents earn more the less efficiently they operate. A repair that takes three calls instead of one is fine, because you are paying for their time. A renewal that could be automated is not automated, because renewals generate fees. A contractor that charges extra does not hurt the agent, only you. Some landlords justify this by saying agents deal with tenants. But even that is often overstated. When a tenant reports a problem, the agent usually passes it on without diagnosis or prioritisation. A leaky tap and a broken boiler enter the same queue. Tenants wait longer. You pay more. The agent still collects their fee. ### How to Audit Your Agent If you want to know whether your agent adds value, start by auditing them. Ask for itemised maintenance invoices. Check if they collect referral fees from contractors. Read your agreement carefully for renewal or admin charges that trigger automatically. Ask how often they inspect properties and how many they manage per staff member. If the answers are vague, you already have your answer. ### Other Ways to Let There are alternatives. Some landlords use hybrid services: online systems that handle rent collection and compliance while letting you control repairs directly. Others manage everything themselves using digital tools. The point is not to replace agents entirely. It is to understand where they actually create value, and where they do not. ### The Quiet Loss of Attention The surprising truth is that most landlords could improve returns by doing less outsourcing, not more. A good agent can be worth it, but only if they clearly increase your net yield or save you measurable time. For everyone else, the real saving lies in attention, in knowing what you are paying for and cutting what does not earn its keep. You do not have to become a full-time property manager. You just have to stop treating inefficiency as inevitable. Once you see how quietly agents eat into your returns, you start asking a better question. Not “Who can manage this for me?” but “What actually needs managing at all?” --- # Renters' Rights Act (Simplified) > Renters Reform Bill explained in plain English for busy landlords *Letted — 2025-11-14* Most landlords think the Renters Reform Bill is about stopping evictions. It isn’t. It’s about redefining what it means to be a landlord. For years, renting was treated as a private deal between two people. The government is now turning it into a regulated service. That shift matters more than any single rule in the bill. --- ### What’s Happening and Why It Matters The Renters Reform Bill changes how every tenancy in England works. It removes the old shortcuts and forces the system to operate in a single, structured way. It will likely come into force by 2026. It affects anyone who rents out property, whether you manage one flat or a hundred. The main goals are simple: make renting more secure for tenants and more accountable for landlords. The result is more paperwork, more consistency, and fewer surprises. --- ### Key Changes You Need to Know **Section 21 ends** You can no longer remove a tenant without a valid reason. The “no-fault” eviction system is being scrapped. If you need to take back possession, you’ll have to prove a ground such as selling, moving in yourself, or repeated rent arrears. **Rolling tenancies replace fixed terms** All new tenancies will move to a periodic model. Instead of a 6- or 12-month contract, the tenancy continues until either side gives notice. That gives tenants stability but reduces the predictability landlords are used to. **A national landlord register and minimum housing standards** Every landlord will need to register and meet a single “decent homes” standard. The government wants every rented home to meet basic safety, quality, and comfort levels. Compliance will become visible and enforceable. --- ### What It Means for You This bill changes three things that matter: control, certainty, and admin. You’ll have less control over timing, since ending a tenancy will take longer and require evidence. You’ll have less certainty over cash flow if you rely on fixed terms. And you’ll have more admin, since every property must be logged, updated, and proven compliant. The temptation is to see all of this as loss. But there’s another way to view it. The sector is becoming professionalised. Those who adapt fastest will have a long-term advantage because compliance itself becomes a moat. --- ### How to Prepare Start by updating your tenancy agreements. Remove fixed terms and ensure your clauses align with the new grounds for possession and rent review rules. Build a simple compliance checklist for each property: gas and electrical safety, EPC rating, deposit protection, and maintenance logs. Keep it in one place and keep it current. If you use agents, confirm they understand the bill and are adjusting their templates. If you self-manage, start using systems that automate record keeping and reminders. The key is to move from reactive to systematic management. --- ### The Risk of Doing Nothing The biggest risk isn’t a fine. It’s being left behind. The market will reward landlords who can show they are compliant, responsive, and transparent. Those who don’t adapt will spend more time firefighting and less time earning. The reality is that property management is becoming data-driven. You’ll need to know, at any point, that every property is legally sound, every rent review is justified, and every record is in order. That’s why platforms like **Letted** exist. It’s built to make you compliant by default — automatically tracking certificates, updating tenancy documents, and managing rent reviews. It even searches your local market to identify comparable properties, helping you raise rents fairly and within the rules. Regulation is not the enemy of profit. Poor systems are. The landlords who win under the Renters Reform Bill will be the ones who treat their rentals like a business, not a side hustle. --- # What You Really Earn from Your Portfolio > How much profit are you actually making from each rental? *Letted — 2025-11-10* Most landlords think they know what they earn from a property. They’ll say, “It rents for £1,200 a month,” and nod with quiet satisfaction. But that’s not what they _earn_. That’s what _comes in_. The difference sounds semantic until you realise it’s the gap between owning an asset and owning a job. --- ### The Illusion of Rental Profit The illusion of rental profit starts with how simple rent looks. Money lands in your account each month, and it feels like income. But if you strip away emotion and treat it like a business ledger, the story changes. Gross rent is meaningless without costs. The average landlord remembers the mortgage, maybe insurance, and forgets the rest. But the rest is where most of the profit disappears. --- ### The Real Math Imagine a two-bed flat that rents for £1,200 per month. That’s £14,400 a year. If you have a £900 mortgage payment, you might think you’re clearing £300 a month, or £3,600 a year. But that’s not the real number. Start deducting what’s actually happening in the background: - **Maintenance** – even well-kept properties cost money. Boilers fail, taps leak, paint fades. Call it £600 a year on average. - **Void periods** – one month empty every couple of years is normal. That’s roughly £600 a year if you smooth it over time. - **Insurance and compliance** – landlord insurance, gas safety checks, electrical inspections: another £300 a year. - **Agent or management fees** – if you use one, 10–12% of rent is standard. Say £1,500. - **Accountant and admin** – small but real. Call it £200. - **Tax** – if you’re a higher-rate taxpayer, 40% of your profit after mortgage interest disallowance can go straight to HMRC. Add those up and your £3,600 “profit” becomes roughly £1,000–£1,200. That’s before you’ve priced in your time managing repairs, chasing rent, or answering tenant calls at 9 p.m. On a £300,000 property, your yield — what you _actually_ earn — is closer to 0.4% than 4%. --- ### Why Most Landlords Miss This Most landlords don’t track costs properly. They treat their property like a side project rather than a small business. Spreadsheets sit half-filled, invoices go unlogged, and a few hundred here or there vanish unnoticed. The result is a false sense of profitability. They also confuse leverage with income. A mortgage amplifies returns when prices rise, but it doesn’t create profit in the short term. It’s a cost of ownership, just like materials in manufacturing or wages in a factory. --- ### How to Increase Your Real Returns Once you see the numbers clearly, a few things follow. First, tracking your _real_ yield changes how you think about risk. A 0.4% return doesn’t justify sleepless nights over repairs or regulation. You start asking whether the asset is working for you, or whether you’re working for it. Second, you can improve what you measure. If you know where the yield leaks are, you can plug them: - Refinance an old mortgage. - Negotiate insurance and service contracts. - Do small repairs yourself where possible. - Raise rent in line with inflation instead of falling behind. Third, you stop comparing gross rents and start comparing _net efficiency_. Two landlords can each charge £1,200 a month, but one might keep twice as much because they run tighter operations. --- ### Know Your True Yield That’s the real takeaway: know your true yield. Not what you hope it is, not what it looks like on paper, but what’s left after every cost, tax, and bit of friction. Tracking it property by property can change how you invest. It reveals which homes are carrying their weight and which are dragging. Gross rent flatters you. Net yield tells you the truth. --- # We've launched Letted > Letted is building software to reduce the cost and friction of renting by giving landlords better tools to run their properties. Today, we're announcing our launch. *Letted — 2025-10-31* ## Launching Letted Today we're announcing the launch of **Letted**. We believe rents are shaped not just by market forces, but by the cost structure underneath them. When property operations are inefficient, opaque, and manual, those costs ultimately flow through the system. Letted exists to change that. Our goal is simple: remove unnecessary overhead from the system by replacing fragmented processes and expensive intermediaries with modern, software-led workflows. ### Who we are We're a team of technologists, operators, and data-driven builders who looked at the UK rental market and asked a basic question: _Why does managing property still rely on high fees, slow processes, and poor visibility?_ Much of the industry is built on legacy workflows, manual coordination, and layers of intermediation. That structure is expensive, hard to scale, and frustrating for everyone involved. We believe modern software can do better. ### What we believe Property operations should be: - **Faster** to respond - **Clearer** to understand - **Cheaper** to run - **Easier** to scale By using automation, real-time data, and structured workflows, landlords can run their properties more efficiently without relying on costly, opaque systems. Lower overhead means better outcomes across the system. ### What Letted does Letted is a software platform for landlords. It provides tools to: - **Organise tenant communication** in one shared inbox - **Track maintenance issues** and approvals through clear workflows - **Monitor rent status** and arrears across a portfolio - **View performance, trends, and insights** in real time The landlord remains in control of decisions at every step. Letted provides structure, visibility, and automation — not agency or substitution. ### Why this matters When costs fall, flexibility increases. If the traditional model looks like this: > High fees + fragmented processes + slow response = higher overhead Then a software-led model flips the equation: > Lower fixed costs + automation + better data = less overhead and fewer hidden costs That efficiency can show up as higher net yield, better maintained properties, or greater headroom in pricing decisions. The choice remains with the landlord. ### Who we're looking for We're now inviting UK landlords to join Letted. Whether you manage a single property or a large portfolio, the platform is designed to scale with you. Letted is for landlords who: - Want clearer visibility across their properties - Are frustrated by high fees and slow processes - Value control, transparency, and modern tooling If that sounds familiar, we'd love to show you the platform. ### What's next We're onboarding our first cohort of landlords and refining the product with live usage and feedback. Over the coming months we'll be rolling out: - Deeper portfolio analytics - Optional third-party integrations - Improved automation and reporting tools We'll also be sharing case studies that show how better software changes day-to-day operations for landlords and tenants alike. --- Thank you for following along. We believe the property sector can work better. We believe software can remove waste rather than add layers. And we believe that better tools lead to better outcomes across the system. If you're a landlord ready to modernise how you run your properties, let's talk. **[Book a demo](https://calendly.com/alex-letted/30min)** or **try for free** with Letted today. --- # Business Continuity and Disaster Recovery Plan *Last updated: 2026-02-25* **Last updated: 25 February 2026** This document describes how **Letted Ltd** ("Letted", "we", "us", or "our") prepares for and responds to events that could disrupt the availability of the Letted platform. --- ## 1. Purpose Landlords rely on the Letted platform to manage their properties day to day. This plan sets out the steps we take to keep the platform running, recover quickly from failures, and minimise the impact of any disruption. --- ## 2. Recovery Objectives - **Recovery Time Objective (RTO):** We aim to restore core platform functionality within 4 hours of a significant outage. - **Recovery Point Objective (RPO):** We aim to lose no more than 1 hour of data in a worst-case failure scenario, based on our backup frequency. These objectives guide our infrastructure and backup decisions. --- ## 3. Backups - Platform data is backed up automatically on a regular schedule. - Backups are encrypted and stored in a separate location from the primary database. - We test backup restoration periodically to confirm that data can be recovered successfully. --- ## 4. Infrastructure Resilience - The platform is hosted on cloud infrastructure designed for high availability. - Where practical, services are distributed across multiple availability zones to reduce the impact of localised failures. - We use automated deployments so the platform can be redeployed quickly if needed. --- ## 5. Incident Escalation When an event threatens platform availability: 1. The team member who identifies the issue raises it immediately through our internal communication channels. 2. The responsible engineer assesses the scope and severity. 3. If the issue cannot be resolved quickly, it is escalated to the founder or senior team member. 4. Affected users are notified as soon as practical with an honest assessment of the situation. --- ## 6. Communication During a significant outage, we keep users informed through email or in-platform notifications. We aim to be straightforward about what has happened, what we are doing, and when we expect to resolve it. --- ## 7. Testing We review and test this plan at least once a year. Testing may include backup restoration drills, simulated failover, or a walkthrough of the escalation process. --- ## 8. Review This plan is reviewed annually or following any incident that triggers its use, so we can improve based on what we learn. --- ## 9. Contact If you have questions about our continuity arrangements, contact: **Letted Ltd** 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com --- # Complaints Handling Policy *Last updated: 2026-02-25* **Last updated: 25 February 2026** This Complaints Handling Policy explains how **Letted Ltd** ("Letted", "we", "us", or "our") deals with complaints from users, tenants, partners, and other stakeholders. --- ## 1. Purpose We want to get things right, but we know that sometimes we will not. When that happens, we want to hear about it so we can put it right and learn from it. This policy sets out how to raise a complaint and what to expect when you do. --- ## 2. How to Raise a Complaint You can submit a complaint by emailing **support@letted.com** with the subject line "Complaint". Please include: - Your name and contact details - A clear description of what went wrong - When it happened - What outcome you are looking for The more detail you give us, the faster we can look into it. --- ## 3. Acknowledgement We aim to acknowledge every complaint within 2 working days. The acknowledgement will confirm that we have received your complaint and let you know who is handling it. --- ## 4. Investigation We will look into your complaint fairly and thoroughly. Depending on the complexity, this may take anywhere from a few days to a few weeks. If we need more time, we will let you know and explain why. --- ## 5. Response Once we have finished looking into your complaint, we will send you a written response explaining: - What we found - Whether we agree the complaint is justified - What we plan to do about it - Any steps we have already taken We aim to resolve most complaints within 10 working days. Where a complaint is more complex, we will keep you updated on progress. --- ## 6. Escalation If you are not satisfied with our response, you can ask for the complaint to be reviewed by a senior team member or founder. To do this, reply to the original response and ask for an escalation. We will review the complaint again with fresh eyes and provide a final response within 10 working days of the escalation request. --- ## 7. External Recourse If you remain unsatisfied after our internal process, you may have the right to raise the matter with a relevant external body, depending on the nature of the complaint. For data protection matters, this would be the Information Commissioner's Office (ICO). --- ## 8. Learning from Complaints We track complaints so we can spot patterns and improve. All complaints are logged, and we review them periodically to identify areas where we can do better. --- ## 9. Review This policy is reviewed at least once a year. --- ## 10. Contact **Letted Ltd** 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com --- # Conflict of Interest Policy *Last updated: 2026-02-25* **Last updated: 25 February 2026** This Conflict of Interest Policy sets out how **Letted Ltd** ("Letted", "we", "us", or "our") identifies and manages situations where personal interests could conflict with the interests of the company, its users, or its partners. --- ## 1. Purpose We make decisions that affect landlords, tenants, and partner organisations. Those decisions need to be made in the right interests and for the right reasons. This policy is here to make sure personal interests do not get in the way of that. --- ## 2. Who This Applies To This policy applies to all founders, employees, contractors, and anyone acting on behalf of Letted. --- ## 3. What Is a Conflict of Interest A conflict of interest arises when someone's personal interests, relationships, or outside activities could influence, or could reasonably appear to influence, their judgement or actions at Letted. Examples include: - Having a financial interest in a supplier, contractor, or competitor - A close personal relationship with someone involved in a business decision - Accepting gifts, hospitality, or incentives from a third party that could affect impartiality - Taking on outside work that competes with or undermines Letted - Using confidential company information for personal benefit --- ## 4. Your Responsibility If you think you might have a conflict of interest, or something that could look like one, disclose it. You do not need to be certain. If in doubt, raise it. Disclosures should be made to a founder or senior team member, either in person or by email to support@letted.com. --- ## 5. How We Handle Conflicts When a conflict is disclosed, we will: 1. Discuss the situation with the person involved 2. Decide whether a conflict exists and how significant it is 3. Agree on appropriate steps to manage it, which could include removing the person from a decision, adjusting responsibilities, or simply noting it on record Not every conflict needs drastic action. Often, transparency and a sensible adjustment are enough. --- ## 6. Gifts and Hospitality Occasional, modest hospitality is normal in business. However, gifts or hospitality that are excessive, frequent, or could create a sense of obligation should be declined and reported. If you are unsure whether something is appropriate, ask. --- ## 7. Record-Keeping We keep a simple record of disclosed conflicts and the steps taken to manage them. This helps us demonstrate good governance and learn from past situations. --- ## 8. Non-Compliance Failure to disclose a conflict of interest, or acting on one without authorisation, may result in disciplinary action or termination of a contractor relationship. --- ## 9. Review This policy is reviewed at least once a year. --- ## 10. Contact **Letted Ltd** 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com --- # Cookie Policy *Last updated: 2026-09-17* This Cookie Policy explains how Letted Ltd ("Letted", "we", "us", or "our") uses cookies and similar technologies when you visit our website or use the Letted platform. --- ## 1. What Are Cookies? Cookies are small text files placed on your device when you visit a website. They are widely used to make websites and software platforms work efficiently, improve user experience, and provide information to website operators. Cookies may be session cookies, which are deleted when you close your browser, or persistent cookies, which remain on your device for a set period or until deleted. --- ## 2. How We Use Cookies Letted uses cookies and similar technologies to: - Enable core functionality of the website and platform - Authenticate users and maintain secure sessions - Remember user preferences and settings - Monitor platform performance and reliability - Analyse usage to improve features and usability We do not use cookies to make decisions about properties, tenants, or tenancy matters. --- ## 3. Types of Cookies We Use ### 3.1 Strictly Necessary Cookies These cookies are essential for the operation of the website and platform. They enable features such as: - Secure login and account access - Session management - Fraud prevention and security Without these cookies, parts of the platform may not function correctly. ### 3.2 Functional Cookies Functional cookies allow the platform to remember choices you make, such as: - Language or region preferences - Interface settings - Previously selected options These cookies improve usability but are not essential for core functionality. ### 3.3 Analytics and Performance Cookies With analytics consent, PostHog and Vercel Analytics help us understand how visitors use this website, including: - Pages visited and time spent - Feature usage patterns - Error rates and performance metrics PostHog can also record browsing sessions, including page interactions, to help us understand usability problems. Analytics data is not necessarily anonymous. PostHog uses cookies and local storage (including `ph_` entries) to recognise browsers; Vercel Analytics measures website traffic without analytics cookies. PostHog requests travel through our website to PostHog’s EU service. This does not change who processes the data or your consent choices. --- ## 4. Third-Party Cookies We may allow trusted third-party service providers to place cookies on our website or platform for analytics, performance monitoring, or security purposes. These providers process data in accordance with their own privacy policies and applicable data protection laws. With marketing consent, we load the Meta (Facebook) Pixel. Its `_fbp` and `_fbc` cookies help recognise browsers and attribute visits and sign-ups to advertising campaigns. These cookies may be shared across Letted subdomains. Meta receives data about page visits and advertising interactions. With marketing consent, we also load the OpenAI Measurement Pixel to measure visits and completed landlord registrations from ChatGPT ads. It uses `__oppref` (up to 30 days) for ad-click attribution and `__obref` (up to 365 days) for browser recognition. These cookies can be shared across Letted subdomains. On completed signup, we may send a SHA-256 hash of your normalized email address for conversion matching; we do not send the raw email address through this integration. Events opt out of future user-level personalization. --- ## 5. Cookie Consent and Control On this website, optional analytics and marketing are off until you accept the relevant category. Choose **Accept all**, **Reject optional**, or **Manage preferences** in the cookie banner. We remember your choices in the necessary, host-only `letted_cookie_consent` cookie for six months. Missing or expired choices mean optional tracking stays off until you choose again. The necessary `letted_ads_consent` cookie shares only your marketing choice and its expiry with `app.letted.com`, so that choice is respected during signup. It expires with your website preferences, within six months. Analytics preferences remain host-only. Use **Cookie settings** in the footer to change or withdraw consent at any time. Withdrawing consent stops the relevant tracking, removes its browser storage accessible to this website, and reloads the page so previously loaded scripts cannot continue. It also updates the shared marketing choice used by the signup app's OpenAI conversion tracking. This does not delete data already received by providers or change other preferences on Letted applications. You can also manage cookies through your browser settings. Rejecting optional cookies does not prevent you from using this website. --- ## 6. Changes to This Policy We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how we use cookies. Any updates will be posted on this page with a revised "Last updated" date. --- ## 7. Contact Us If you have questions about this Cookie Policy or our use of cookies, contact: **Letted Ltd** Email: [privacy@letted.com](mailto:privacy@letted.com) --- # Data Protection Policy *Last updated: 2026-02-25* **Last updated: 25 February 2026** This Data Protection Policy sets out how **Letted Ltd** ("Letted", "we", "us", or "our") meets its obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. --- ## 1. Purpose We handle personal data belonging to landlords, their team members, and the tenants whose information landlords choose to store on our platform. This policy explains the rules we follow and the responsibilities we accept when processing that data. --- ## 2. Our Roles - **Data controller** for personal data relating to our own users (landlords, team members, website visitors). - **Data processor** for tenant data and other third-party data that landlords upload to the platform. In this role we act only on the landlord's instructions. --- ## 3. Lawful Bases for Processing We only process personal data where we have a valid legal reason to do so. The bases we rely on are: - **Contract** where processing is needed to provide the platform under our Terms and Conditions - **Legitimate interests** to operate, secure, and improve the platform - **Legal obligation** where required by law (for example, financial record-keeping) - **Consent** where explicitly given, such as for marketing emails. Consent can be withdrawn at any time. --- ## 4. Data Protection Principles We follow the data protection principles set out in UK GDPR Article 5. In practice this means we: - Only collect personal data that we actually need - Keep data accurate and up to date - Do not hold data for longer than necessary - Keep data secure using appropriate technical and organisational measures - Are transparent about what we do with personal data --- ## 5. Data Protection Impact Assessments Before introducing new features or processes that could pose a high risk to individuals, we carry out a Data Protection Impact Assessment. This helps us identify and reduce privacy risks early on. --- ## 6. Subject Access Requests Individuals have the right to request a copy of the personal data we hold about them. We aim to respond to subject access requests within one calendar month, as required by law. Requests can be sent to support@letted.com. --- ## 7. Data Retention We keep personal data only for as long as we need it. When data is no longer required, we delete it securely. For tenant data stored by landlords on the platform, retention is controlled by the landlord as the data controller. When a landlord deletes their account, we remove all associated data within 30 days, unless we are legally required to keep it. --- ## 8. Data Sharing We share personal data with a limited number of trusted service providers who help us run the platform (for example, cloud hosting and payment processing). Each provider is bound by a data processing agreement. We do not sell personal data. We do not share it with third parties for their own marketing purposes. --- ## 9. International Transfers Where personal data is transferred outside the UK, we make sure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognised by the UK government. --- ## 10. Staff Responsibilities Everyone at Letted who handles personal data is expected to: - Understand this policy and follow it - Only access data they need for their work - Report any suspected data breaches immediately - Keep data secure and not share credentials --- ## 11. Breach Reporting If we become aware of a personal data breach, we follow our Incident Management Policy. Where a breach is likely to result in a risk to individuals, we notify the Information Commissioner's Office within 72 hours. --- ## 12. Review We review this policy at least once a year or whenever there is a significant change to how we process personal data. --- ## 13. Contact If you have questions about this policy, contact: **Letted Ltd** 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com --- # GDPR Statement *Last updated: 2026-09-15* **Last updated: 15 September 2026** This page explains how **Letted Ltd** complies with the UK General Data Protection Regulation ("UK GDPR") and the EU General Data Protection Regulation ("EU GDPR") (together, the "GDPR"), and what that means for you. It sits alongside our [Privacy Policy](/legal/privacy), [Terms and Conditions](/legal/terms) and [Cookie Policy](/legal/cookies), which together describe in detail what personal data we handle and on what legal basis. This page is a shorter summary of our overall GDPR position. --- ## Our role under the GDPR When you sign up to Letted as a landlord or letting agent, we usually act in two roles at the same time: - **Controller** — for the personal data we collect about you directly (your account details, billing information, support correspondence and similar). We decide what data to collect and how it is used. - **Processor** — for the personal data you upload into the platform about your tenants, contractors and properties. You decide what to put in, and we process it on your instructions to provide the Services. A **Tenant Record** can exist before the tenant has registered a **Tenant Account**. Customers confirm that uploaded information was collected directly or otherwise obtained lawfully, that they have an appropriate lawful basis, and that they provide the required privacy information about tenancy administration and service providers. We process those records on their behalf, including rent tracking and communications they authorise. A record alone does not mean the tenant accepted our terms or consented to marketing, and it does not automatically start a new notification deadline. These arrangements preserve both parties' legal obligations. By adding Tenant Records, landlords agree that they are controller for the information used to manage the tenancy and that they collected it lawfully. Letted provides storage and processing on their instructions. When a tenant registers a Tenant Account, we also act as a separate controller for administering and securing that account and providing account support. The landlord remains controller of the tenancy records we process on their behalf; registration does not transfer that responsibility to us. Our own controller activities may also apply before registration, as explained in the Privacy Policy. Email signup includes required terms acceptance and a separate optional marketing choice. We retain the accepted terms version and acceptance time. Letted's own controller activities remain distinct from processing Tenant Records on customer instructions. The split is set out more formally in the Data Processing Addendum that forms part of our [Terms and Conditions](/legal/terms). --- ## The principles we work to We process personal data in line with the seven GDPR principles: 1. **Lawfulness, fairness and transparency** — we always have a legal basis to process data and we tell you what we are doing. 2. **Purpose limitation** — we only use data for the specific purposes set out in our Privacy Policy. 3. **Data minimisation** — we only collect what we actually need to run the Services. 4. **Accuracy** — we keep data up to date and let you correct or delete inaccurate data. 5. **Storage limitation** — we don't keep personal data for longer than we need it. 6. **Integrity and confidentiality** — we use appropriate technical and organisational security measures to protect personal data. 7. **Accountability** — we keep records of processing and can demonstrate compliance on request. --- ## Your rights Under the GDPR you have the following rights in relation to the personal data we hold about you. Full detail and the request process are in our [Privacy Policy](/legal/privacy#your-privacy-rights-and-choices). - Right of access - Right to rectification - Right to erasure ("right to be forgotten") - Right to restrict processing - Right to data portability - Right to object to processing, including for direct marketing - Right to withdraw consent at any time, where processing is based on consent - Right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects We will respond to any request within one month, extendable to three months for complex requests. --- ## Legal bases we rely on Depending on the activity, we rely on one or more of the following legal bases: - **Performance of a contract** — where processing is necessary to perform our contract with the individual concerned. Our contract with a landlord does not itself constitute a contract with their tenants. - **Legal obligation** — to meet our tax, accounting, anti-money laundering and other regulatory duties. - **Legitimate interests** — to run, secure and improve the Services, where this is not overridden by your rights. - **Consent** — for marketing communications and non-essential cookies, which you can withdraw at any time. --- ## International transfers Our primary data storage and hosting is in **London-region UK data centres** operated by Vercel and Supabase. Some of our sub-processors are based outside the UK (for example OpenAI, Resend, Mailchimp, PostHog, Slack and Notion in the United States). Where personal data is transferred outside the UK, we rely on appropriate safeguards under the GDPR, including: - transfers to countries that are subject to UK adequacy regulations; - the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses; and - the UK Extension to the EU-U.S. Data Privacy Framework, where the receiving organisation is registered. A current list of our sub-processors is included in the Data Processing Addendum at the end of our [Terms and Conditions](/legal/terms#attachment-b--list-of-sub-processors). --- ## Security We use multiple layers of protection, including enterprise-grade encryption in transit and at rest, role-based access controls, regular security testing, staff training and an incident response plan. Where a personal data breach occurs that is likely to result in a risk to individuals, we will notify the Information Commissioner's Office without undue delay and, where required, the affected individuals. --- ## Data Processing Agreements If you are a business customer (rather than an individual consumer), the **Data Processing Addendum** in our [Terms and Conditions](/legal/terms#data-processing-addendum) forms a UK GDPR-compliant data processing agreement between us. It sets out our obligations as a processor when handling personal data you upload into the platform, including security, sub-processing, data subject requests, breach notification and deletion at the end of the contract. You do not need to sign a separate document — accepting the Terms also accepts the Addendum. If your organisation requires a standalone signed agreement, contact us at [support@letted.com](mailto:support@letted.com). --- ## Making a complaint If you believe we have not handled your personal data in line with the GDPR, we would like the chance to put it right — please contact us first at [support@letted.com](mailto:support@letted.com). You also have the right to complain directly to the **Information Commissioner's Office (ICO)**, the UK's data protection regulator: - **Website:** [ico.org.uk/make-a-complaint](https://www.ico.org.uk/make-a-complaint) - **Helpline:** 0303 123 1113 - **Address:** Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF --- ## Contact us For any data protection enquiry, including to exercise your GDPR rights: - **Email:** [support@letted.com](mailto:support@letted.com) - **Registered office:** Letted Ltd, 22 St. Albans Road, Bristol, England, BS6 7SJ - **Company number:** 16826979 --- # Incident Management Policy *Last updated: 2026-02-25* **Last updated: 25 February 2026** This Incident Management Policy describes how **Letted Ltd** ("Letted", "we", "us", or "our") detects, responds to, and learns from security incidents and personal data breaches. --- ## 1. Purpose No system is immune to incidents. This policy makes sure we have a clear, repeatable process for handling them, meeting our legal obligations, and reducing the chance of the same thing happening again. --- ## 2. What Counts as an Incident An incident is any event that compromises or could compromise the confidentiality, integrity, or availability of personal data or platform systems. Examples include: - Unauthorised access to systems or data - Accidental loss or disclosure of personal data - A security vulnerability being actively exploited - Prolonged or unplanned platform downtime - Suspicious activity on user accounts --- ## 3. Detection and Reporting All team members are expected to report suspected incidents immediately through our internal communication channels. We also use automated monitoring and alerting to detect issues early. There is no penalty for reporting a suspected incident that turns out not to be one. We would rather investigate something that turns out to be nothing than miss a real problem. --- ## 4. Classification When an incident is reported, we assess it based on: - **Severity:** How serious is the actual or potential impact? - **Scope:** How many users or records are affected? - **Data sensitivity:** Does the incident involve personal data, financial data, or tenant information? This classification determines how urgently we respond and whether we need to notify anyone externally. --- ## 5. Containment and Resolution Our immediate priorities are to: 1. Contain the incident to prevent further damage 2. Preserve evidence for investigation 3. Identify the root cause 4. Fix the underlying issue 5. Restore normal service --- ## 6. Notification ### ICO Notification If a personal data breach is likely to result in a risk to individuals, we notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach, as required by UK GDPR Article 33. ### Affected Individuals Where a breach is likely to result in a high risk to individuals, we notify those individuals directly without undue delay, as required by UK GDPR Article 34. ### Landlord Notification Where the incident involves tenant data processed on behalf of a landlord, we notify the affected landlord promptly so they can fulfil their own obligations as the data controller. --- ## 7. Record-Keeping We maintain a log of all incidents, including: - Date and time the incident was detected - Description of what happened - Classification and severity - Actions taken to contain and resolve it - Whether external notification was required - Outcome of any post-incident review --- ## 8. Post-Incident Review After every significant incident, we carry out a post-incident review. The goal is to understand what happened, what went well, what could be improved, and what changes we should make to prevent a recurrence. We document the findings and track any follow-up actions. --- ## 9. Review This policy is reviewed at least once a year or after any significant incident. --- ## 10. Contact If you need to report a security concern or suspected breach, contact: **Letted Ltd** 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com --- # Information Security Policy *Last updated: 2026-02-25* **Last updated: 25 February 2026** This Information Security Policy describes the measures **Letted Ltd** ("Letted", "we", "us", or "our") takes to protect the confidentiality, integrity, and availability of data held on the Letted platform. --- ## 1. Purpose We build software that landlords trust with their property and tenant data. This policy sets out the security standards we hold ourselves to, covering infrastructure, application security, access controls, and how we respond when things go wrong. --- ## 2. Infrastructure and Hosting - The platform is hosted on reputable cloud infrastructure providers with established security certifications. - Data is encrypted in transit using TLS and at rest where appropriate. - Production environments are logically separated from development and staging. --- ## 3. Access Controls - Access to production systems is restricted to authorised personnel only. - We use multi-factor authentication for all critical systems. - Access rights are reviewed regularly and revoked promptly when no longer needed. - We follow the principle of least privilege. Team members only have access to the data and systems they need for their role. --- ## 4. Application Security - We follow secure development practices, including code review before changes are deployed. - Dependencies are monitored for known vulnerabilities. - User input is validated and sanitised to protect against common attack vectors such as injection and cross-site scripting. - Authentication tokens and secrets are stored securely and never committed to source code. --- ## 5. Data Backups - We maintain regular automated backups of all platform data. - Backups are encrypted and stored separately from production systems. - We periodically test backup restoration to make sure recovery works as expected. --- ## 6. Monitoring and Logging - We monitor systems for unusual activity, errors, and performance issues. - Logs are retained for a reasonable period to support security investigations and operational troubleshooting. - Alerting is in place for critical events. --- ## 7. Vulnerability Management - We keep software, frameworks, and operating systems up to date with security patches. - Where a vulnerability is identified that affects the platform, we assess and address it promptly based on severity. --- ## 8. Endpoint Security - Devices used by staff to access production systems are protected with encryption, screen locks, and up-to-date software. - We do not store customer data on local devices. --- ## 9. Incident Response If a security incident occurs, we follow our Incident Management Policy. This includes containment, investigation, notification where required, and a post-incident review to prevent recurrence. --- ## 10. Staff Awareness All team members are expected to understand their security responsibilities. We discuss security practices as part of onboarding and on an ongoing basis as the team and platform evolve. --- ## 11. Review This policy is reviewed at least once a year or following any significant security incident. --- ## 12. Contact If you have questions about our security practices, contact: **Letted Ltd** 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com --- # Modern Slavery Statement *Last updated: 2026-02-25* **Last updated: 25 February 2026** This statement is made by **Letted Ltd** ("Letted", "we", "us", or "our") in relation to the Modern Slavery Act 2015. It sets out the steps we take to make sure modern slavery and human trafficking are not taking place in our business or supply chain. --- ## 1. About Letted Letted is a UK-based software company that provides property management tools for landlords. We are a small team and our operations are primarily digital. - **Company Name:** Letted Ltd - **Company Number:** 16826979 - **Registered Office:** 22 St. Albans Road, Bristol, England, BS6 7SJ --- ## 2. Our Position Modern slavery is a serious crime and a violation of fundamental human rights. We are committed to acting with integrity and transparency, and we do not tolerate slavery, servitude, forced labour, or human trafficking in any part of our business. --- ## 3. Our Business and Supply Chain As a software company, our supply chain is relatively straightforward. It consists mainly of: - Cloud infrastructure and hosting providers - Payment processing services - Software tools and development services - Professional services such as legal and accounting We do not operate manufacturing facilities, and we do not have a large or complex physical supply chain. --- ## 4. Due Diligence We take the following steps to assess and manage the risk of modern slavery: - We choose suppliers and service providers with established reputations and, where relevant, their own published modern slavery policies. - We review our supply chain periodically to identify any areas of concern. - We are willing to ask questions of our suppliers about their own practices where we consider it appropriate. Given the nature and size of our business, the risk of modern slavery in our direct operations and supply chain is low. However, we remain vigilant and will take action if any concerns arise. --- ## 5. Our People All team members are engaged on fair and transparent terms. We verify the right to work in the UK for all employees. We do not use recruitment agencies that charge fees to workers. --- ## 6. Reporting Concerns If anyone suspects modern slavery or human trafficking in connection with Letted or our supply chain, they should report it immediately to support@letted.com. Reports can also be made under our Whistleblowing Policy. --- ## 7. Review This statement is reviewed and updated annually. --- ## 8. Contact **Letted Ltd** 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com --- # Privacy Policy *Last updated: 2026-09-15* **Last updated: 15 September 2026** This privacy policy applies to **Letted Ltd** ("we", "us" or "our"). We are committed to protecting your privacy. This policy explains how we collect, use and share your personal data. It applies to all personal data we handle, whether we collect it through our website, app, in person, or through other means. --- ## Information provided by your landlord or letting agent Your landlord or letting agent may provide Letted with your contact details, tenancy information and rent records to organise and administer your tenancy. They may create a **Tenant Record** before you are invited to Letted or register or log in. A Tenant Record is information about your tenancy; a **Tenant Account** is your registered access to the Services. Creating a record does not mean you have accepted our terms or consented to marketing. For Tenant Records processed on their behalf, your landlord or letting agent determines the purposes of processing as controller, and Letted acts as processor under their instructions and our Data Processing Addendum. This includes storing and organising records, rent tracking and tenancy-related communications they authorise through the Services. A missing payment record does not necessarily mean you have not paid. If a rent message appears incorrect, open the linked conversation to provide the payment date, amount and reference, or contact your landlord or letting agent so the record can be checked. Our customers must confirm that information was collected directly from you or otherwise obtained lawfully, that they have an appropriate lawful basis for its use, and that they provide the privacy information required by law, including information about the service providers or categories of providers they use. You do not need to register with Letted or separately consent to our role as processor merely for them to maintain a lawful Tenant Record. Their existing privacy information may already cover this use; uploading a record does not automatically create a new notification deadline. These arrangements do not remove either party's legal obligations. Your landlord's or letting agent's privacy information explains their lawful basis, retention requirements and your rights in relation to their processing. We retain and delete information processed on their behalf according to their lawful instructions, our Data Processing Addendum and applicable law. Providers that support this processing are described in our disclosures section and the Addendum's sub-processor list; overseas safeguards are described below. You can contact your landlord or letting agent about these records or contact **support@letted.com** and we will help direct your request and assist them in responding. You retain your applicable rights, including correction of inaccurate information and complaining to the ICO, as described below. When you register a Tenant Account, Letted also acts as a separate controller for providing and administering your account, authentication, account security and support. Your registration does not transfer control of your landlord's tenancy records to Letted: your landlord remains controller, and we remain processor, for the information we process on their behalf. Separately, including where applicable before you register, Letted acts as controller where we determine our own purposes, such as administering customer accounts and billing, handling our support correspondence and protecting the service. The purposes and lawful bases below describe these activities; our contract with a landlord is not itself a contract with every tenant. We do not use landlord-controlled Tenant Records for our own marketing. Accepting terms is separate from choosing optional marketing emails. --- ## Information we collect ### Identity and contact details - Name, home/property address, email address and phone number - Professional details ### Signup acceptance records For email signup we record the terms version and exact wording accepted, the server-recorded acceptance time, your account identifier, and your separate marketing choice and its wording. We use this evidence to administer and demonstrate our agreement with you and manage communication preferences. We rely on legitimate interests in keeping reliable agreement records and demonstrating compliance, and on consent for optional marketing emails. Acceptance records are retained according to the retention criteria below, including the time reasonably needed to handle contractual or legal claims. ### Service related information - Transaction details for products and services you've purchased from us or enquiries about our products and services - Your preferences for our services and your marketing preferences and where relevant information related to any loyalty programmes we may offer - Feedback, complaints and compliments and survey responses ### Financial and payment information - Payment details for products and services you've purchased from us (including where relevant, credit reference information) and where relevant banking or payment card information ### Digital information - IP address and general location information derived from your IP address - Search and browsing behaviour and user journeys - Website usage patterns - Cookie preferences and tracking ### Recordings - Call recordings - Records of meetings and decisions ### Professional information (for job applicants and workers) - Employment history - Landlord reference and housing history - Professional experience - Required authorisations and licences - Professional registrations - Information about your right to live and work in the UK ### Special category data This is special information that the law says is more sensitive (sometimes called "sensitive personal data"). We handle special category data with extra care and protection, and we only collect and use these where legally permitted. This includes: - Racial or ethnic origin - Religious, political or philosophical beliefs - Trade union membership - Genetic and bio-metric data (information such as fingerprints, voice and facial recognition) - Health information (including dietary requirements, allergies and health conditions) - Information that could identify aspects of your sex life - Sexual orientation - Criminal records of convictions and offences - Allegations of criminal offences --- ## How we collect personal data - **Directly from you** when you interact with us, contact us, or fill out forms. - **Automatically** when you visit our website or app, use our technologies, or interact with our online services. - **From third parties** such as landlords, property management agencies, service providers, business partners, previous employers, government organisations and organisations or people authorised by you. - **From publicly available sources** such as Companies House, EXA.ai, idealpostcodes.co.uk, and professional networking sites such as LinkedIn. --- ## How we use your information Data protection law requires us to have proper legal reasons for using your personal data. We can only use your information when we have one or more of these legal bases. - **Consent** — You have clearly agreed to us using your personal data for a specific purpose. - **Performance of a contract** — We need to use your information to fulfil a contract with you, or because you've asked us to do something before entering into a contract. - **Legal duty** — We must use your information to comply with the law. - **Vital interests** — We need to use your information to protect someone's life. - **Public interest** — We need to use your information to perform a task in the public interest or carry out official functions that have a clear legal basis. - **Legitimate interests** — We have a genuine business reason to use your information, or a third party does, but only if this doesn't unfairly override your rights and interests. Where we rely on legitimate interests as our legal basis, we have conducted balancing tests to ensure our interests do not override your fundamental rights and freedoms. These assessments consider: - The nature of our legitimate interest - The impact on you - Any safeguards we can implement - Your reasonable expectations - The broader context of our relationship We may process your personal data on more than one legal basis depending on the specific purpose for which we are using your data. We have listed the reasons we process your data and the legal basis below. Please reach out to us if you need further details about the specific legal basis we are relying on to process your personal data. ### Managing your account and providing our services **What we use your information for:** - To enable you to access and use our software, including providing login credentials - To provide our services to you, including dispatch and delivery of products, event registration, appointment management - To contact and communicate with you about our services, including responding to support requests and enquiries and for dealing with complaints or claims - Internal record keeping, administrative, invoicing and billing purposes **Legal basis for using this information:** - Performance of a Contract - Legal Duty (for billing and record-keeping requirements) - Legitimate interests **Types of information we use:** - Identity and contact details - Service related information - Financial information - Digital information ### Client onboarding and verification **What we use your information for:** - To assess whether to take you on as a new client, including performing anti-money laundering, anti-terrorism, sanction screening, fraud and other background checks **Legal basis for using this information:** - Performance of a Contract - Legal Duty - Public Interest - Legitimate interests **Types of information we use:** - Identity and contact details - Financial information ### Website enquiries and customer service **What we use your information for:** - To contact and communicate with you about any enquiries you make with us via our website **Legal basis for using this information:** - Legitimate interests **Types of information we use:** - Identity and contact details - Digital information ### Business improvement and development **What we use your information for:** - Analytics including profiling on our website - Market research and business development - To operate and improve our services, associated applications and associated social media platforms **Legal basis for using this information:** - Legitimate interests **Types of information we use:** - Digital information ### Marketing and communications **What we use your information for:** - To send you promotional information about our events and experiences and information that we consider may be of interest to you - To run promotions, competitions and offer additional benefits to you **Legal basis for using this information:** - Consent for optional marketing emails. We only subscribe new email signups when they select the separate marketing option; they may unsubscribe at any time. Terms acceptance is not marketing consent. **Types of information we use:** - Identity and contact details - Digital information ### Recruitment and employment purposes **What we use your information for:** - To consider your application if you have applied to work with us and to keep you up to date with its progress - In relation to self-declared disabilities in order for us to make reasonable adjustments to support your application and any possible future employment - In relation to any diversity or equal opportunities monitoring questionnaire data, to monitor and report on our equality and diversity composition and ensure fairness in the recruitment process - In relation to any right to work information we collect, in order to ensure we comply with the law in employing you - To keep you updated on any other suitable vacancies **Legal basis for using this information:** - Legitimate interests - Legal Duty - Consent - Performance of a Contract **Types of information we use:** - Identity and contact details - Professional information ### Legal compliance **What we use your information for:** - Comply with our legal obligations or if otherwise required or authorised by law **Legal basis for using this information:** - Legal Duty **Types of information we use:** - All relevant personal data --- ## Automated decision-making and profiling You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Where we use automated decision-making, we will: - Inform you of the logic involved - Explain the significance and envisaged consequences - Provide you with the right to human intervention - Allow you to express your point of view - Enable you to contest the decision --- ## Our disclosures of personal data to third parties We may disclose personal data to: ### Service providers - IT service providers including Google (authentication) and Vercel (platform hosting) - Data storage providers including Supabase - Web hosting and server providers including Vercel - Payment processors including Stripe - Marketing and advertising providers including Mailchimp, Meta (Facebook/Instagram Ads) and Google (Google Ads) - Transactional email providers including Resend - Analytics providers including PostHog - Automated/AI service providers including OpenAI - Internal collaboration providers including Slack and Notion - Other third parties such as EXA.ai and idealpostcodes.co.uk ### Professional advisers - Accountants - Auditors - Insurers and insurance brokers - Legal advisers ### Business partners - Our existing or potential agents - Our business partners or contractors ### Corporate transactions If we merge with or are acquired by another company, or sell our business assets: - Your information may be disclosed to our advisers - Your information may be disclosed to the potential purchaser's advisers - Your information may be included in the transferred assets ### Legal and regulatory bodies - Courts and tribunals - Regulatory authorities including as required for reporting obligations - Law enforcement officers ### Other parties - Third parties you have authorised - Emergency services when necessary - Any other parties as required or permitted by law --- ## Overseas transfers ### Where we store and access your information We store your personal data in the United Kingdom (within London-region data centres operated by our cloud providers). However, your information may be transferred to locations outside the United Kingdom in these circumstances: - When our service providers are located overseas (some of our sub-processors, including OpenAI, Resend, Mailchimp, PostHog, Slack and Notion, are headquartered in the United States) - When we work with overseas business partners - When using cloud-based services or data storage solutions - When required by law or legal proceedings ### Our approach to overseas transfers When we transfer your personal data outside the United Kingdom, we ensure it receives appropriate protection by: - Only transferring your information to countries that UK data protection law recognises as providing adequate protection for personal data, or - Putting in place a contract with the third party that means they must protect personal data to the same standards as the UK - Transferring personal data to organisations that are part of specific agreements on cross-border data transfers with the UK (such as the UK Extension to the EU-U.S. Data Privacy Framework) ### What this means for you We only transfer the minimum amount of personal data necessary and require all recipients to: - Protect your information to the same standards required by UK law - Use your information only for the purposes we've agreed - Allow us to monitor how they handle your information - Provide you with the same rights over your information that you have under UK law --- ## Children's personal data We do not knowingly collect or process personal data from children under 13 years of age without appropriate parental or guardian consent. If you are under 13, please do not provide personal data to us without first asking your parent or guardian for permission. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take steps to delete that information as quickly as possible. Parents and guardians have the right to: - Review any personal data we hold about their child - Request correction or deletion of their child's personal data - Refuse or withdraw consent for further collection or use of their child's data - Contact us with any concerns about their child's privacy If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately using the details provided in this policy. --- ## Data retention ### How long we keep your information We only keep your personal data for as long as we need it to: - Provide our services to you - Meet our legal, tax, accounting or regulatory obligations - Handle any complaints or legal issues that may arise We may keep your information for longer periods if: - You make a complaint that we need to investigate or respond to - We reasonably believe legal action involving our relationship with you might occur - The law requires us to keep it for specific timeframes ### How we decide retention periods When determining how long to keep your information, we consider: - How much information we have and how sensitive it is - The risk of harm if the information was accessed without permission - Whether we can achieve our purposes in other ways - What legal, regulatory, tax or accounting rules require - The nature of our relationship with you and the services we provide ### What happens when we no longer need your information Once we no longer need your personal data, we will securely delete or destroy it in accordance with our data retention policies and legal requirements. ### Your rights You can request information about retention periods for your data and ask for early deletion where legally possible. --- ## Your privacy rights and choices ### Providing information You can choose whether to provide personal data to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don't want to provide information and we will let you know when information is required versus optional. ### Right of access You have the right to ask us for copies of your personal data. You can request other information such as details about where we get personal data from and who we share personal data with. There are some exemptions which means you may not receive all the information you ask for. ### Right to rectification You have the right to ask us to correct or delete personal data you think is inaccurate or incomplete. ### Right to erasure ("right to be forgotten") You can request deletion of your personal data in certain limited circumstances as set out in data protection law, such as where the data is no longer necessary or has been unlawfully processed. This right is not absolute and we may be required or entitled to retain your data for legal, regulatory or legitimate business reasons. ### Right to restrict processing You can ask us to suspend processing where: - You contest the accuracy of the data - Processing is unlawful but you don't want erasure - We no longer need the data but you need it for legal claims - You've objected to processing pending verification of our legitimate grounds ### Right to opt out of marketing communications You can opt out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable. ### Right to data portability Where technically feasible, you can receive your personal data in a structured, commonly used format or have it transmitted to another controller where: - Processing is based on consent or contract - Processing is automated ### Right to object You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds. ### Right to withdraw consent Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing. ### How to exercise your rights To exercise any of these rights, contact us using the details below. We may ask for proof of identity and will respond within one month (extendable to three months for complex requests). These rights are available under data protection law, though some may not apply in every situation. We'll let you know if any limitations apply when you make a request. --- ## Making a complaint ### If you have concerns about how we handle your information If you're unhappy with how we've used your personal data, please get in touch with us first using the contact details at the end of this policy. When you contact us: - Give us full details about your complaint - We'll investigate your concerns promptly - We'll respond to you in writing explaining what we found and what we'll do to address your complaint ### Your right to complain to the regulator You can also make a complaint directly to the Information Commissioner's Office (ICO), the UK's data protection regulator, at any time. **The ICO's address:** Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF - **Helpline number:** 0303 123 1113 - **Website:** [ico.org.uk/make-a-complaint](https://www.ico.org.uk/make-a-complaint) You don't have to contact us first before going to the ICO, but we'd appreciate the opportunity to try to resolve your concerns directly with you. --- ## Protecting your information We use multiple layers of security to protect your information. ### Technical safeguards - Enterprise-grade encryption for data storage and transmission - Regular security testing and monitoring - Automated threat detection systems ### Operational security - Staff training on security and privacy - Strict access controls based on job requirements - Regular security audits and incident response procedures testing ### Physical security - Secure premises with controlled access - Secure disposal of physical documents - Equipment security protocols ### Public information Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available. --- ## Cookies and analytics ### Cookies and pixels We use cookies and similar tracking technologies on our website to enhance your browsing experience and improve our services. ### What are cookies? Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and understand how you use our site. ### Types of cookies we use - **Essential cookies:** Necessary for the website to function properly - **Performance cookies:** Help us understand how visitors interact with our website - **Functionality cookies:** Remember your preferences and settings - **Marketing cookies:** Used to deliver relevant advertisements and track campaign effectiveness ### Cookie consent We operate on an opt-in basis: when you first visit our website, you will see a cookie pop-up that lets you accept or reject non-essential cookies. No non-essential cookies are set on your device until you actively accept them. Essential cookies (those required for the website to function) are always set so the site can work. For full details of the specific cookies we use and what each does, see our [Cookie Policy](/legal/cookies). ### Managing your preferences You can change your cookie preferences at any time by: - Re-opening the cookie pop-up on our website to update your acceptance or rejection - Adjusting your browser settings to refuse or delete cookies - Visiting our [Cookie Policy](/legal/cookies) for detailed information about specific cookies Please note that disabling certain cookies may affect the functionality of our website and your user experience. ### Google Ads We use Google Ads to advertise our services and to measure the performance of those adverts (for example, conversion tracking when someone visits our site after clicking one of our ads). This may involve cookies and similar tracking technologies which only run if you have accepted marketing cookies in our cookie pop-up. You can manage how Google uses your data for advertising through your Google account ad settings. ### Meta advertising tools We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. These tools only run if you have accepted marketing cookies in our cookie pop-up. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences. ### When you sign in with another account (like Google) **What we collect:** When you use single sign-on to connect with us, we'll receive personal data from that provider based on your privacy settings with them. This may include your name, username, profile picture, and other details you've chosen to share. **How we use it:** We use this information to create your profile on our platform and give you access to our services. **Your rights:** If you connected through Google, you can ask us to delete the personal data we received from Google. To do this, email us at our address below and tell us what information you'd like deleted. If we can't delete certain information, we'll explain why. --- ## Use of location services data We collect your precise or approximate location via our mobile application for the following purposes: - For security and safety - To prevent and detect fraud - As permitted by law We collect this information when you enable our mobile application to use your device's location services. If you do not want us to use your location for the purposes above, you should turn off the location services in your account settings in the mobile application or in your mobile phone settings. If you do not provide geolocation data to us, it may affect our ability to work with you as a customer or supplier of our business. --- ## Artificial Intelligence (AI) Technologies ### Overview We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties (such as OpenAI). We only use these technologies when legally permitted and necessary for our business. ### How we use AI We may use these technologies to: - Conduct analysis and data processing - Generate and modify content and coding - Improve and optimise our services and operations - Automate routine tasks and communications - Personalise your experience with our services - Support quality assurance processes - Assist with customer support and queries ### Data protection and security When we work with third-party AI providers, we ensure they handle your personal data in accordance with privacy laws through contractual requirements and appropriate safeguards. ### Your rights and our commitments Any information generated or inferred about you by AI technologies is treated as personal data, and you maintain all the rights outlined in this privacy policy. When using AI with your personal data, we commit to: **Transparency and control** - We'll inform you when AI is used to make decisions that may significantly affect you - We maintain human oversight and review of significant AI-generated decisions - Our staff are trained to understand AI limitations and verify outputs before relying on them - We implement processes to verify the accuracy of AI-generated outputs **Security** - We use appropriate technical and organisational measures to maintain the security and integrity of your personal data - We regularly test and monitor AI outputs for accuracy and reliability **Risk mitigation** - We regularly assess and document risks associated with using AI to process personal data - We implement appropriate measures to address these risks - We continuously monitor AI performance and regularly review their impact --- ## Amendments We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes. --- ## Our contact details - **Privacy contact email:** support@letted.com - **Registered office:** 22 St. Albans Road, Bristol, England, BS6 7SJ --- # Terms and Conditions *Last updated: 2026-09-15* **Last updated: 15 September 2026** **Version: 2026-09-15.1** — [Download this version](/legal/versions/terms-2026-09-15.1.mdx). We provide software that enables landlords and letting agents to manage their rental properties more efficiently (**Services**), as set out in more detail on our website at [letted.com](https://www.letted.com) (**Site**). Our Site is also reachable at [letted.co.uk](https://letted.co.uk), which redirects to letted.com. In these Terms, when we say **you** or **your**, we mean you as an individual if you are accepting these Terms for yourself. If you are accepting these Terms on behalf of an entity (such as your employer) and you are authorised to do so, then **you** or **your** means that entity. When we say **we**, **us**, or **our**, we mean Letted Ltd, a company registered in England and Wales with company number 16826979. --- ## Our Contact Details - **Phone number:** 07462 182308 - **Geographical address:** 22 St. Albans Road, Bristol, England, BS6 7SJ - **Email address:** support@letted.com - **Website:** [letted.com](https://www.letted.com), also reachable via [letted.co.uk](https://letted.co.uk) These terms and conditions (**Terms**) form our contract with you, and set out our obligations as a service provider and your obligations as a customer. We will provide the Services to you in accordance with these Terms and all applicable law. Where we provide property management services, we are a member of the Property Redress Scheme, listed as LETTED under membership number PRS058061. This means that if you have a complaint about our property management services that we cannot resolve, you may be able to refer it to the scheme. Further details about the scheme and how to make a complaint are available at [theprs.co.uk](https://www.theprs.co.uk). **Disclaimer:** We do not provide financial, legal, tax or investment advice. The Services are tools to help you manage your properties, but you remain responsible for compliance with all applicable laws and regulations relating to your properties and tenancies. We are not a broker or financial advisor. Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms. --- ## 1. Engagement and Term 1.1. These Terms apply from the time you agree to these Terms, until the date these Terms are terminated in accordance with their Terms (**Term**). 1.2. Subject to your compliance with these Terms, we will provide you with access to the Services. 1.3. Where we require access to your premises or computer systems in order to provide the Services, you agree to provide us with such access free from risk to the safety of our employees and contractors. 1.4. We will not be responsible for any other services unless expressly set out in these Terms or on our Site. 1.5. If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion. 1.6. Where you engage third parties to operate alongside the Services (for example, any third-party software systems you wish to integrate with the Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise. 1.7. We may amend these Terms at any time, by providing written notice to you. By clicking "I accept" or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services. If you have paid upfront for recurring access to any of the Services (excluding one-time purchases) and you would like to cancel them, please contact us in writing within 30 days of receiving notice to cancel that recurring access and we will issue you a pro-rata refund for such Services. 1.8. **Third-Party Contractors:** Where we arrange for third-party contractors to provide services to you (such as safety inspections, repairs, or maintenance), we act as an intermediary only. The contract for those services is between you and the contractor. We are not liable for the quality, timeliness, or performance of services provided by third-party contractors, although we will use reasonable efforts to engage reputable contractors. --- ## 2. Account 2.1. You must sign up for an Account in order to access and use the Services. 2.2. You may invite Tenants and Authorised Users to access and use the Services in relation to your Properties under your Account. You are responsible for ensuring that your Tenants and Authorised Users comply with these Terms. You may change who your Tenants and Authorised Users are at any time through your Account, and what access rights or permissions they have when using the Services. Any limitations on the number of Tenants, Authorised Users, and Properties you can have will be set out in your Account or on our Site. 2.3. You may create Tenant Records before a tenant is invited to or registers for the Services. A Tenant Account provides separate login credentials and limited access to the Services. Creating a Tenant Record does not create a Tenant Account, mean that the tenant has accepted our terms, or constitute consent to marketing. References in these Terms to a Tenant accessing or using the Services, account credentials, permissions or compliance with rules of use apply to holders of Tenant Accounts, not individuals solely because you have created a Tenant Record about them. 2.4. While you have an Account with us, you agree to (and to ensure your Tenants and Authorised Users agree to): (a) keep your information up-to-date (and ensure it remains true, accurate and complete); (b) keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and (c) notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account. 2.5. If you close your Account, you and your Tenants and Authorised Users will lose access to the Services. 2.6. Tenants must accept our Tenant Terms of Use before accessing the Services. Where there is any conflict between these Terms and the Tenant Terms of Use in relation to a Tenant's use of the Services, the Tenant Terms of Use will prevail. --- ## 3. Fees 3.1. You may choose to purchase Services from us, as set out on our Site (**Paid Services**). Paid Services may include one-time purchases or recurring Services. You must pay all amounts due under these Terms in accordance with these Terms or as set out on our Site (as applicable). 3.2. We may offer free trials for certain Paid Services. At the end of the free trial, you will either begin to be charged for the Paid Service or lose access to it (unless you sign up to it as a Paid Service), as specified in the trial offer you sign up to. 3.3. Details of our Paid Services, including features, limitations, fees and billing cycles (for recurring Services) are set out on our Site. For recurring Services, you will be billed on a regular basis, as set out on our Site, at the beginning of each billing cycle. All other Paid Services must be paid for at the time you order the Service. 3.4. You may upgrade or downgrade any recurring Services at any time through your Account. Changes to your recurring Services will take effect as follows: (a) **Upgrades:** Immediately, with pro-rata charges applied for the current billing cycle. (b) **Downgrades:** At the beginning of the next billing cycle. 3.5. **Cancellation:** All recurring Services continue for the agreed Service term (that you selected when purchasing the Service) (**Service Term**). At the end of each Service Term, provided you have paid all fees owing, your recurring Services will be automatically renewed for the same term. If you wish to cancel your recurring Services, you may do so through your Account. Your cancellation will take effect at the end of your current Service Term, and the recurring Services will not be renewed (meaning you will need to continue paying all fees due up until your current Service Term ends). If you are on an annual Service Term, we will provide you with a renewal reminder at least 30 days prior to the Services renewing. 3.6. Our payments methods will be set out at the time you purchase the Services. If you choose to pay your fees using one of our third-party payment processors, you may need to accept their terms and conditions (if this is the case, these will be set out at the time you make payment). 3.7. You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of the Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account. 3.8. If any fees due under these Terms or as a result of your use of the Services are not paid on time, we may: (a) suspend your access to the Services; and (b) charge interest at a rate equal to the Bank of England's base rate, from time to time, plus 4% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in accordance with the payment terms. 3.9. You are responsible for paying any levies or taxes associated with your use of the Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf). 3.10. For non-business customers, we will display the price including all fees, taxes and additional amounts to be paid. --- ## 4. Licence 4.1. During the Term, we grant you and your Authorised Users and Tenants a right to use our basic Services in accordance with these Terms. This right cannot be passed on or transferred to any other person. 4.2. When you purchase our Paid Services, your access rights will vary based on the type of service. For one-time purchases, we grant you and your Authorised Users and Tenants the right to access the purchased Service until the earlier of the specified duration of access, the termination of these Terms or your cancellation of the specific Service. For recurring services, we grant you and your Authorised Users and Tenants a right to access the relevant Services only for the duration that you continue to pay for the Service, subject to these Terms. These rights cannot be passed on or transferred to any other person. 4.3. You must not (and you must ensure that your Authorised Users and Tenants do not): (a) access or use the Services in any way that is improper or breaches any laws, infringes any person's rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability; (b) interfere with or interrupt the supply of the Services, or any other person's access to or use of the Services; (c) introduce any viruses or other malicious software code into the Services; (d) use any unauthorised or modified version of the Services, including for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Services; (e) attempt to access any data or log into any server or account that you are not expressly authorised to access; (f) use the Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing; (g) circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or (h) access or use the Services to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted. --- ## 5. Availability, Disruption and Downtime 5.1. While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance. 5.2. The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties. 5.3. We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services. 5.4. **Automated features:** The Services include automated features that may assist with tasks such as responding to messages, scheduling and providing information. You acknowledge that: (a) automated content may contain errors or inaccuracies and should not be relied upon without verification; (b) you remain solely responsible for all decisions made and actions taken in relation to your Properties and Tenants, regardless of any automated assistance; (c) automated features are provided in part by third-party providers (such as OpenAI) and we are not liable for any errors, downtime or issues caused by these third-party services; and (d) personal data may be processed by automated systems, as described in our Privacy Policy found here: [/legal/privacy](/legal/privacy). --- ## 6. Intellectual Property and Data 6.1. We own all intellectual property rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services. 6.2. We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions. ### Your Data 6.3. We do not own any of Your Data, but when you enter or upload any of Your Data into the Services, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data for the duration of your use of the Services (and for a reasonable period of time afterwards). We may use Your Data (or disclose it to third party service providers) to: (a) supply the Services to you and your Authorised Users and Tenants (for example, to enable you and your Authorised Users and Tenants to access and use the Services), and otherwise perform our obligations under these Terms; (b) diagnose problems with the Services; (c) improve, develop and protect the Services; (d) send you information we think may be of interest to you based on your marketing preferences; (e) perform analytics for the purpose of remedying bugs or issues with the Services; or (f) perform our obligations under these Terms (as reasonably required). For personal data processed on your behalf, the Data Processing Addendum governs and takes precedence over any broader permission in this clause. This clause does not authorise us to use Tenant Records for our own marketing purposes. 6.4. You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur over various networks. 6.5. You are responsible for (meaning we are not liable for): (a) the integrity of Your Data on your systems, networks or any device controlled by you or your Authorised Users or Tenants; and (b) backing up Your Data. 6.6. When you use the Services, we may create anonymised statistical data from Your Data and usage of the Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable. 6.7. If you do not provide Your Data to us, it may impact your ability to receive the Services. 6.8. This clause 6 will survive the termination or expiry of these Terms. --- ## 7. Confidential Information and Personal Data 7.1. While using the Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any Authorised Users, employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a 'need-to-know basis' (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information. 7.2. However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so. 7.3. We collect, hold and disclose and use any personal data you provide to us in accordance with our privacy policy, available on the Site, and applicable privacy laws. 7.4. By adding or importing Tenant Records as a landlord, you agree and confirm that you are the data controller for the tenant information you use to manage the tenancy. You decide why that information is held and how it is used for tenancy administration. You confirm that you collected the information lawfully, directly from the tenant or through another lawful source (for example, an authorised letting agent or a lawful transfer of management records), and that you have an appropriate lawful basis to store it in Letted and instruct us to process it. If you act as a letting agent on behalf of a landlord, you confirm that you have authority from the relevant controller to provide the information and give those instructions. Consent is not necessarily the appropriate lawful basis for ordinary tenancy administration. (a) You are responsible for providing individuals with the privacy information required by applicable data protection law, within the applicable timescales. This must explain the purposes of processing and the service providers, or appropriate categories of service providers, that process information on your behalf, along with the other information required by law. You must keep that information accurate as your use changes. (b) For this landlord-controlled tenancy information, Letted is your data processor: we provide software to store, organise and process the information on your behalf, under your documented instructions and the Data Processing Addendum. Using Letted to hold information you already lawfully hold does not transfer your role as controller to us. Our Services include storing and organising records, rent tracking and tenancy administration. Where you authorise communications through the Services, including through the relevant feature settings, you instruct us to send those tenancy-related messages on your behalf. Merely uploading contact details is not consent to marketing or an instruction to enable every communication feature. (c) You must keep contact details and rent records accurate and review your communication settings. A missing payment record does not necessarily mean that rent has not been paid. (d) A tenant does not need to create a Tenant Account or separately consent to our role as your processor merely for you to maintain a lawful Tenant Record. Where you collected information directly from the tenant and we process it only on your behalf, entering it into Letted does not itself constitute a separate indirect collection by Letted as controller or start a new one-month privacy-notice deadline. You remain responsible for ensuring your privacy information covers this use, as described in clause 7.4(a). Creating a Tenant Record does not mean the tenant has accepted our Terms or consented to marketing. (e) When a tenant registers a Tenant Account, Letted also has a separate controller relationship with that tenant for the personal data we process for our own account-related purposes, including providing and administering their account, authentication, account security and support. This does not transfer control of your tenancy records to Letted: you remain controller, and we remain processor, for the tenancy information we process on your behalf. Our separate controller activities, including any applicable before registration, and their lawful bases are described in our Privacy Policy. Neither these arrangements nor a tenant's registration removes either party's obligations under data protection law. 7.5. We may need to disclose personal data to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors). 7.6. Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us. 7.7. This clause 7 will survive the termination or expiry of these Terms. --- ## 8. Liability 8.1. Nothing in these Terms limits any liability which cannot legally be limited, including Liability for: (a) death or personal injury caused by negligence; and (b) fraud or fraudulent misrepresentation. 8.2. Subject to the clauses above, to the maximum extent permitted by law, we will not be liable for any Liability caused or contributed to by, arising from or in connection with: (a) your computing environment (for example, your hardware, software, information technology and telecommunications services and systems); or (b) any use of the Services by a person or entity other than you or your Authorised Users and Tenants. 8.3. Subject to the clauses above, but despite anything else to the contrary in these Terms, to the maximum extent permitted by law: (a) neither Party will be liable for Consequential Loss; (b) a Party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and (c) our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the amount of any fees paid by you to us during the 12 months immediately preceding the event giving rise to the Liability, or if you have not paid for the Service, to £1,000. 8.4. This clause 8 will survive the termination or expiry of these Terms. --- ## 9. Suspension and Termination ### Suspension 9.1. We may suspend your access to the Services where we reasonably believe there has been any unauthorised access to or use of the Services (such as the unauthorised sharing of login details for the Services). If we suspend your access to the Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate these Terms and your access to the Services will end. ### Termination 9.2. We may terminate these Terms (meaning you will lose access to the Services, and any recurring Services will be cancelled) if: (a) you fail to pay your fees when they are due; (b) you or your Authorised Users or Tenants breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach; (c) you or your Authorised Users or Tenants breach these Terms and that breach cannot be remedied; or (d) you experience an insolvency event (including bankruptcy, receivership, administration, liquidation, or entering into creditors' schemes of arrangement). 9.3. You may terminate these Terms if: (a) we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach; or (b) we breach these Terms and that breach cannot be remedied, and if you have paid fees for recurring Services upfront, you will be issued a pro-rata refund of any unused part of those fees based on the portion of the then-current Services period remaining. 9.4. You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 10.9), and if you have purchased any recurring services, termination will take effect at the end of your current Services period. 9.5. Upon termination of these Terms, we will retain Your Data (including copies) as required by law or regulatory requirements. 9.6. Termination of these Terms will not affect any other rights or liabilities that we or you may have. 9.7. This clause 9 will survive the termination or expiry of these Terms. --- ## 10. General 10.1. **Assignment:** You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party. 10.2. **Complaints and Feedback:** We are always looking to improve our services and products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have. 10.3. **Contracts (Rights of Third Parties) Act 1999:** Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it. 10.4. **Disputes:** A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (**Dispute**) without first meeting a representative of the other Party within 14 days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution. 10.5. **Events Outside Our Control:** We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control. 10.6. **Governing law:** These Terms are governed by the laws of England and Wales and both parties submit to the exclusive jurisdiction of the courts operating in England and Wales. 10.7. **Illegal Requests:** We reserve the right to refuse any request for or in relation to the Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms. 10.8. **Nature of Legal Relationship:** These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you. 10.9. **Notices:** Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account. 10.10. **Privacy:** If you are not a consumer, the attached Data Processing Addendum forms part of these Terms. To the extent of any inconsistency between these terms and conditions and the Data Processing Addendum, these terms and conditions will prevail. 10.11. **Professional Services Disclaimer:** The Services do not constitute, and are not a substitute for, financial, legal or risk management advice. 10.12. **Publicity:** You agree that we may, with your written consent, advertise or publicise the fact you are a customer of ours, for example on the Site or in our promotional material, and you grant us a right to display and use your logo and branding solely for that purpose. --- ## 11. Definitions In these Terms: **Account** means an account accessible to the individual or entity who signed up to the Services, under which Authorised Users may be granted with access. **Authorised User** means any user that you have invited to use the Services through your Account such as accountants, property managers, or other advisors. **Commencement Date** means the date that you accept these Terms. **Consequential Loss** includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. **Liability** means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise. **Property** means any residential property that you add to your Account for management through the Services. **Services** means the services we provide to you, as detailed at the beginning of these Terms. **Tenant** means an individual whose tenancy or proposed tenancy in relation to a Property you manage using the Services. **Tenant Record** means information maintained in the Services about a Tenant, whether or not that Tenant has been invited, registered or logged in. **Tenant Account** means an account registered by a Tenant to access the Services. Creating a Tenant Record alone does not create a Tenant Account. **Your Data** means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you and your Authorised Users or Tenants when receiving the Services or stored by or generated by your use of the Services, including any personal data collected, used, disclosed, stored or otherwise handled in connection with the Services. Your Data does not include any data or information that is generated as a result of your usage of the Services that is a back-end or internal output or an output otherwise generally not available to users of the Services. --- ## Data Processing Addendum ### 1. Roles of the Parties 1.1. In connection with the Services, we are processing Personal Data on your behalf. 1.2. Each Party agrees to comply with the Data Protection Law in the Processing of Transferred Data. ### 2. Processing of Personal Data 2.1. You instruct us to process Transferred Data in accordance with this Data Processing Addendum (including Attachment A), clause 7.4 of the Terms and your documented instructions, including the feature settings you select. These instructions include maintaining Tenant Records, rent tracking and authorised tenancy communications, whether or not the individual has a Tenant Account. 2.2. We agree not to process Transferred Data other than on your documented instructions. ### 3. Security 3.1. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we agree to implement appropriate technical and organisational measures in relation to the Transferred Data to ensure a level of security appropriate to that risk in accordance with the Data Protection Law. 3.2. In assessing the appropriate level of security, we agree to take into account the risks that are presented by Processing, in particular from a Personal Data Breach. ### 4. Sub-Processing 4.1. You authorise our engagement of the Sub-Processors already engaged by us at the Commencement Date, which are set out in Attachment B. 4.2. Where we wish to engage a new Sub-Processor, we agree to provide written notice to you of the details of the engagement of the Sub-Processor at least 14 days' prior to engaging the new Sub-Processor (including details of the processing it will perform). You may object in writing to our appointment of a new Sub-Processor within 7 days of such notice, provided that such objection is based on reasonable grounds relating to data protection. In such event, the Parties will discuss such concerns in good faith with a view to achieving resolution. If the Parties are not able to achieve resolution, we may, at our election: (a) not appoint the proposed Sub-Processor; (b) not disclose any Transferred Data we process on your behalf to the proposed Sub-Processor; or (c) terminate the Services (and the Terms) for convenience, in which case, clause 9.5 of the Terms will apply. 4.3. You agree that the remedies described above are the only outcomes available if you object to our engagement of any proposed Sub-Processor. 4.4. Where we engage a Sub-Processor to process Transferred Data, we agree to enter into a written agreement with the Sub-Processor containing data protection obligations no less protective that those in this Data Processing Addendum with respect to the Transferred Data, and to remain responsible to you for the performance of such Sub-Processor's data protection obligations under such terms. 4.5. Where the transfer of Transferred Data from us to a Sub-Processor is a Restricted Transfer, it will be subject to the UK Transfer Mechanism (and documents or legislation referred to within it), which shall be deemed to be incorporated into this Data Processing Addendum, and the UK Transfer Mechanism is considered an appropriate safeguard. ### 5. Data Subject Rights 5.1. Taking into account the nature of the Processing, we agree to assist you by implementing appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of your obligations, as reasonably understood by you, to respond to requests from Data Subject to exercise their rights under the Data Protection Law. 5.2. We agree to: (a) promptly notify you if we receive a request from a Data Subject under the Data Protection Law in respect of Transferred Data; and (b) ensure that we do not respond to that request except on your documented instructions or as required by the Data Protection Law, in which case we shall, to the extent permitted by the Data Protection Law, inform you of that legal requirement before we (or our Sub-Processor) respond to the request. ### 6. Personal Data Breach 6.1. We agree to notify you without undue delay upon becoming aware of a Personal Data Breach affecting Transferred Data, and to provide you with sufficient information to allow you to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Law. 6.2. We agree to co-operate with you and take reasonable commercial steps as directed by you to assist in the investigation, mitigation and remediation of each such Personal Data Breach. 6.3. If you decide to notify a Supervisory Authority, Data Subjects or the public of a Personal Data Breach, you agree to provide us with advance copies of the proposed notices and, subject to the Data Protection Law (including any mandated deadlines under it), allow us an opportunity to provide any clarifications or corrections to those notices. ### 7. Data Protection Impact Assessment and Prior Consultation 7.1. We agree to provide reasonable assistance to you, at your cost (to be charged on a reasonable time and materials basis), with any data protection impact assessments, and prior consultations with Supervisory Authorities or other competent data privacy authorities, which you reasonably consider to be required by the Data Protection Law or any other data protection laws. ### 8. Deletion or Return of Personal Data 8.1. Subject to any document retention requirements at law, we agree to promptly and in any event within 30 business days of the date of cessation of any Services involving the Processing of Transferred Data, delete and procure the deletion of all copies of those Transferred Data. ### 9. Audit Rights 9.1. Subject to this clause 9, where required by the Data Protection Law, we shall make available to you on request all information reasonably necessary to demonstrate compliance with this Data Processing Addendum, and shall allow for and contribute to audits, including inspections, by you or an auditor mandated by you in relation to the Processing of Transferred Personal Data by us. 9.2. Where clause 9.1 applies, any audit (or inspection): (a) must be conducted during our regular business hours, with reasonable advance notice (which shall not be less than 30 business days); (b) will be subject to our reasonable confidentiality procedures; (c) must be limited in scope to matters specific to you and agreed in advance with us; (d) must not require us to disclose to you any information that could cause us to breach any of our obligations under the Data Protection Law; (e) to the extent we need to expend time to assist you with the audit (or inspection), this will be funded by you, in accordance with pre-agreed rates; and (f) may only be requested by you a maximum of one time per year, except where required by a competent Supervisory Authority or where there has been a Personal Data Breach in relation to Transferred Personal Data, caused by us. ### 10. Definitions 10.1. In this Data Processing Addendum, capitalised terms have the meaning given to them in the main body of the Terms, and as follows: **Data Protection Law** means the United Kingdom Data Protection Act 2018 and the EU GDPR as incorporated into United Kingdom law by virtue of Section 3 of the United Kingdom's European Union (Withdrawal) Act 2018. **Restricted Transfer** means a transfer of Personal Data from the United Kingdom to any other country which is not subject to adequacy regulations pursuant to the Data Protection Law. **Transferred Data** means any Personal Data that is Processed by us on your behalf in connection with the Services. **UK Transfer Mechanism** means the legal methods and safeguards permitted under the Data Protection Law for dealing with Restricted Transfers, including adequacy decisions, standard contractual clauses, binding corporate rules, and other appropriate safeguards as recognised under the Data Protection Law. 10.2. The terms "Data Subject", "Personal Data", "Personal Data Breach", "Processing" (including "Processed") and "Sub-Processor" shall have the same meaning as in the Data Protection Law. --- ## Attachment A — Description of Transfer **Categories and Treatment of Personal Data** | | | | --- | --- | | **Personal Data Transferred** | Basic identifying information (first name, last name, home address, email address, phone number); tenancy information (property, tenancy dates and terms, rent amounts, payment records and tenancy communications); financial information (bank account details, income details) where provided; identification information where provided for tenancy verification; online identifiers (IP address, cookie data, device IDs); audio-visual data (photographs of properties, where uploaded). | | **Special Categories of Personal Data and Criminal Convictions and Offences** | Special Categories of Data will not be processed. | | **Relevant Data Subjects** | Tenants represented by Tenant Records, including those without Tenant Accounts; anyone else about whom Personal Data is input into the Services; Authorised Users of the Services; Business contact representatives; Employees, contractors and other Personnel. | | **Frequency of the Transfer** | Continuous. | | **Nature of the Transfer** | To provide the Services or as required by Law. | | **Purpose of the Processing** | In connection with the provision of the Services. | | **Duration of the Processing** | The term of the Services and for a period of 30 days after the time the Services have stopped being supplied. | --- ## Attachment B — List of Sub-Processors | Sub-Processor Name | Location | Purpose/Services | Website & Contact Details | | --- | --- | --- | --- | | Google LLC | United Kingdom (London) data region; parent company in the United States | Authentication services | [cloud.google.com](https://cloud.google.com) | | Resend, Inc. | United States | Transactional email delivery | [resend.com](https://resend.com) | | The Rocket Science Group LLC (Mailchimp) | United States | Marketing email delivery | [mailchimp.com](https://mailchimp.com) | | Vercel Inc. | United Kingdom (London) data region; parent company in the United States | Platform hosting | [vercel.com](https://vercel.com) | | Supabase Inc. | United Kingdom (London) data region; parent company in the United States | Database and data storage | [supabase.com](https://supabase.com) | | OpenAI, L.L.C. | United States | Automated messaging features | [openai.com](https://openai.com) | | PostHog Inc. | United States | Product analytics | [posthog.com](https://posthog.com) | | Stripe Payments Europe, Ltd. | Ireland (with Stripe, Inc. in the United States) | Payment processing | [stripe.com](https://stripe.com) | | Slack Technologies, LLC | United States | Internal team messaging | [slack.com](https://slack.com) | | Notion Labs, Inc. | United States | Internal team documents | [notion.so](https://www.notion.so) | --- # Whistleblowing Policy *Last updated: 2026-02-25* **Last updated: 25 February 2026** This Whistleblowing Policy explains how anyone working with or for **Letted Ltd** ("Letted", "we", "us", or "our") can raise concerns about wrongdoing, and the protections in place for those who do. --- ## 1. Purpose We want to do things properly. If something is going wrong, we need to know about it. This policy exists so that anyone who spots a problem feels confident raising it, knowing they will be taken seriously and will not face retaliation. --- ## 2. Who This Applies To This policy applies to all employees, contractors, freelancers, and anyone working closely with Letted. It also applies to former workers who want to raise concerns about something that happened while they were working with us. --- ## 3. What You Can Report You can raise concerns about any activity that you reasonably believe involves: - Fraud, financial irregularity, or dishonesty - A breach of legal or regulatory obligations - A threat to the health or safety of any person - Damage to the environment - A deliberate attempt to conceal any of the above - A serious breach of this or any other Letted policy You do not need to have proof that something has gone wrong. A reasonable belief based on what you have seen or heard is enough. --- ## 4. How to Raise a Concern You can report a concern by emailing **support@letted.com** with the subject line "Whistleblowing Report", or by speaking directly to a founder or senior team member. Please include as much detail as you can, including dates, people involved, and any supporting information. This helps us investigate effectively. --- ## 5. Confidentiality We treat all reports in confidence. We will only share information about a report with those who need to know in order to investigate. If you want to raise a concern anonymously, you can do so by email without identifying yourself. However, it may be harder for us to investigate or follow up without being able to ask you questions. --- ## 6. Protection from Retaliation Anyone who raises a concern in good faith under this policy will not suffer any form of retaliation, including dismissal, disciplinary action, or unfair treatment. If you believe you have been treated unfairly as a result of raising a concern, please report it immediately. --- ## 7. Investigation When a concern is raised, we will: 1. Acknowledge receipt as soon as practical 2. Assess the concern and decide how to investigate 3. Investigate fairly and proportionately 4. Take appropriate action based on the findings 5. Let you know the outcome, where we are able to do so --- ## 8. External Reporting If you feel unable to raise a concern internally, or if you are not satisfied with how a concern has been handled, you have the right to report it to a relevant external body, such as the Information Commissioner's Office, the Health and Safety Executive, or another prescribed person under the Public Interest Disclosure Act 1998. --- ## 9. Review This policy is reviewed at least once a year. --- ## 10. Contact **Letted Ltd** 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com