Privacy Policy.
Last updated: 12/16/2025
Last updated: 16 December 2025
This Privacy Policy explains how Letted Ltd ("Letted", "we", "us", or "our") collects, uses, and protects personal data when you access or use the Letted platform.
Letted is committed to protecting your privacy and handling personal data transparently and securely.
1. Who We Are
Letted Ltd is a UK company that provides software tools for landlords to manage and organise their rental property operations.
For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR):
- Letted acts as a data controller for personal data relating to users of the platform (such as landlords and authorised team members).
- Letted acts as a data processor for personal data relating to tenants and other third parties that landlords choose to upload or process using the platform.
2. Personal Data We Collect
2.1 Data You Provide Directly
When you create an account or use the platform, we may collect:
- Name, email address, and contact details
- Account login credentials
- Property and portfolio information you input
- Communications you send through the platform
- Billing and payment information
If you choose to upload or process tenant data, this may include:
- Tenant names and contact details
- Tenancy-related information
- Messages and records created by you within the platform
You are responsible for ensuring that you have a lawful basis to upload and process tenant or third-party data.
2.2 Data Collected Automatically
When you use the platform, we may automatically collect:
- IP address and device information
- Browser type and operating system
- Usage data relating to features accessed and actions taken
- Log files and error reports
This data is used to operate, secure, and improve the platform.
3. How We Use Personal Data
We use personal data for the following purposes:
- To provide access to and operate the Letted platform
- To authenticate users and manage accounts
- To process subscription payments and billing
- To provide customer support and onboarding
- To monitor platform performance and security
- To improve features, usability, and reliability
Letted does not use tenant data for marketing, advertising, or unrelated purposes.
4. Lawful Bases for Processing
We process personal data under the following lawful bases:
- Contract: where processing is necessary to provide the platform under our Terms and Conditions
- Legitimate interests: to operate, secure, and improve the platform
- Legal obligations: where required by law
- Consent: where explicitly obtained, such as for marketing communications
You may withdraw consent at any time where consent is the lawful basis.
5. Tenant and Third-Party Data
Where you upload or process tenant or third-party data using the platform:
- You act as the data controller
- Letted acts solely as a data processor
- Data is processed only in accordance with your instructions and these Terms
Letted does not determine the purpose or means of processing tenant data beyond providing the technical platform.
6. Data Sharing and Sub-Processors
We may share personal data with trusted third-party service providers who assist us in operating the platform, including:
- Cloud hosting providers
- Payment processors
- Analytics and monitoring services
- Customer support tools
All sub-processors are subject to contractual obligations to protect data and process it only as instructed.
We do not sell personal data to third parties.
7. Data Storage and Security
Personal data is stored on secure servers located within the UK or the European Economic Area, or in jurisdictions with appropriate safeguards in place.
We implement appropriate technical and organisational measures to protect personal data, including:
- Encryption in transit and at rest where appropriate
- Access controls and authentication
- Regular monitoring and security reviews
No system is completely secure, but we take reasonable steps to protect your data.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide the platform
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
You may request deletion of your account data at any time, subject to legal retention requirements.
Tenant data retention is controlled by you as the data controller.
9. Your Rights
Under applicable data protection laws, you have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion
- The right to restrict or object to processing
- The right to data portability
Requests can be made by contacting us at the details below.
10. Cookies
Letted uses cookies and similar technologies to operate the platform and improve user experience.
For more information, see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Where changes are material, we will notify users through the platform or by email.
12. Contact Us
If you have questions about this Privacy Policy or how we handle personal data, contact:
Letted Ltd 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com