Business Continuity and Disaster Recovery Plan

Last updated: February 25, 2026

Last updated: 25 February 2026

This document describes how Letted Ltd ("Letted", "we", "us", or "our") prepares for and responds to events that could disrupt the availability of the Letted platform.

1. Purpose

Landlords rely on the Letted platform to manage their properties day to day. This plan sets out the steps we take to keep the platform running, recover quickly from failures, and minimise the impact of any disruption.

2. Recovery Objectives

Recovery Time Objective (RTO): We aim to restore core platform functionality within 4 hours of a significant outage.
Recovery Point Objective (RPO): We aim to lose no more than 1 hour of data in a worst-case failure scenario, based on our backup frequency.

These objectives guide our infrastructure and backup decisions.

3. Backups

Platform data is backed up automatically on a regular schedule.
Backups are encrypted and stored in a separate location from the primary database.
We test backup restoration periodically to confirm that data can be recovered successfully.

4. Infrastructure Resilience

The platform is hosted on cloud infrastructure designed for high availability.
Where practical, services are distributed across multiple availability zones to reduce the impact of localised failures.
We use automated deployments so the platform can be redeployed quickly if needed.

5. Incident Escalation

When an event threatens platform availability:

The team member who identifies the issue raises it immediately through our internal communication channels.
The responsible engineer assesses the scope and severity.
If the issue cannot be resolved quickly, it is escalated to the founder or senior team member.
Affected users are notified as soon as practical with an honest assessment of the situation.

6. Communication

During a significant outage, we keep users informed through email or in-platform notifications. We aim to be straightforward about what has happened, what we are doing, and when we expect to resolve it.

7. Testing

We review and test this plan at least once a year. Testing may include backup restoration drills, simulated failover, or a walkthrough of the escalation process.

8. Review

This plan is reviewed annually or following any incident that triggers its use, so we can improve based on what we learn.

9. Contact

If you have questions about our continuity arrangements, contact:

Letted Ltd 22 St. Albans Road Bristol, England, BS6 7SJ Email: support@letted.com