Terms and Conditions

Last updated: March 9, 2026

Last updated: 9 March 2026

We provide software that enables landlords and letting agents to manage their rental properties more efficiently (Services), as set out in more detail on our website (Site).

In these Terms, when we say you or your, we mean you as an individual if you are accepting these Terms for yourself. If you are accepting these Terms on behalf of an entity (such as your employer) and you are authorised to do so, then you or your means that entity. When we say we, us, or our, we mean Letted Ltd, a company registered in England and Wales with company number 16826979.

Our Contact Details

Phone number: 07534534777
Geographical address: 22 St. Albans Road, Bristol, England, BS6 7SJ
Email address: support@letted.com

These terms and conditions (Terms) form our contract with you, and set out our obligations as a service provider and your obligations as a customer. We will provide the Services to you in accordance with these Terms and all applicable law.

Where we provide property management services, we are a member of the Property Redress Scheme, listed as LETTED under membership number PRS058061. This means that if you have a complaint about our property management services that we cannot resolve, you may be able to refer it to the scheme. Further details about the scheme and how to make a complaint are available at theprs.co.uk.

Disclaimer: We do not provide financial, legal, tax or investment advice. The Services are tools to help you manage your properties, but you remain responsible for compliance with all applicable laws and regulations relating to your properties and tenancies. We are not a broker or financial advisor.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

1. Engagement and Term

1.1. These Terms apply from the time you agree to these Terms, until the date these Terms are terminated in accordance with their Terms (Term).

1.2. Subject to your compliance with these Terms, we will provide you with access to the Services.

1.3. Where we require access to your premises or computer systems in order to provide the Services, you agree to provide us with such access free from risk to the safety of our employees and contractors.

1.4. We will not be responsible for any other services unless expressly set out in these Terms or on our Site.

1.5. If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.

1.6. Where you engage third parties to operate alongside the Services (for example, any third-party software systems you wish to integrate with the Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise.

1.7. We may amend these Terms at any time, by providing written notice to you. By clicking "I accept" or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services. If you have paid upfront for recurring access to any of the Services (excluding one-time purchases) and you would like to cancel them, please contact us in writing within 30 days of receiving notice to cancel that recurring access and we will issue you a pro-rata refund for such Services.

1.8. Third-Party Contractors: Where we arrange for third-party contractors to provide services to you (such as safety inspections, repairs, or maintenance), we act as an intermediary only. The contract for those services is between you and the contractor. We are not liable for the quality, timeliness, or performance of services provided by third-party contractors, although we will use reasonable efforts to engage reputable contractors.

2. Account

2.1. You must sign up for an Account in order to access and use the Services.

2.2. You may invite Tenants and Authorised Users to access and use the Services in relation to your Properties under your Account. You are responsible for ensuring that your Tenants and Authorised Users comply with these Terms. You may change who your Tenants and Authorised Users are at any time through your Account, and what access rights or permissions they have when using the Services. Any limitations on the number of Tenants, Authorised Users, and Properties you can have will be set out in your Account or on our Site.

2.3. Tenants will have their own separate log in credentials and limited access to the Services, as determined by you.

2.4. While you have an Account with us, you agree to (and to ensure your Tenants and Authorised Users agree to):

(a) keep your information up-to-date (and ensure it remains true, accurate and complete);

(b) keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and

(c) notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account.

2.5. If you close your Account, you and your Tenants and Authorised Users will lose access to the Services.

2.6. Tenants must accept our Tenant Terms of Use before accessing the Services. Where there is any conflict between these Terms and the Tenant Terms of Use in relation to a Tenant's use of the Services, the Tenant Terms of Use will prevail.

3. Fees

3.1. You may choose to purchase Services from us, as set out on our Site (Paid Services). Paid Services may include one-time purchases or recurring Services. You must pay all amounts due under these Terms in accordance with these Terms or as set out on our Site (as applicable).

3.2. We may offer free trials for certain Paid Services. At the end of the free trial, you will either begin to be charged for the Paid Service or lose access to it (unless you sign up to it as a Paid Service), as specified in the trial offer you sign up to.

3.3. Details of our Paid Services, including features, limitations, fees and billing cycles (for recurring Services) are set out on our Site. For recurring Services, you will be billed on a regular basis, as set out on our Site, at the beginning of each billing cycle. All other Paid Services must be paid for at the time you order the Service.

3.4. You may upgrade or downgrade any recurring Services at any time through your Account. Changes to your recurring Services will take effect as follows:

(a) Upgrades: Immediately, with pro-rata charges applied for the current billing cycle.

(b) Downgrades: At the beginning of the next billing cycle.

3.5. Cancellation: All recurring Services continue for the agreed Service term (that you selected when purchasing the Service) (Service Term). At the end of each Service Term, provided you have paid all fees owing, your recurring Services will be automatically renewed for the same term. If you wish to cancel your recurring Services, you may do so through your Account. Your cancellation will take effect at the end of your current Service Term, and the recurring Services will not be renewed (meaning you will need to continue paying all fees due up until your current Service Term ends). If you are on an annual Service Term, we will provide you with a renewal reminder at least 30 days prior to the Services renewing.

3.6. Our payments methods will be set out at the time you purchase the Services. If you choose to pay your fees using one of our third-party payment processors, you may need to accept their terms and conditions (if this is the case, these will be set out at the time you make payment).

3.7. You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of the Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.

3.8. If any fees due under these Terms or as a result of your use of the Services are not paid on time, we may:

(a) suspend your access to the Services; and

(b) charge interest at a rate equal to the Bank of England's base rate, from time to time, plus 4% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in accordance with the payment terms.

3.9. You are responsible for paying any levies or taxes associated with your use of the Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).

3.10. For non-business customers, we will display the price including all fees, taxes and additional amounts to be paid.

4. Licence

4.1. During the Term, we grant you and your Authorised Users and Tenants a right to use our basic Services in accordance with these Terms. This right cannot be passed on or transferred to any other person.

4.2. When you purchase our Paid Services, your access rights will vary based on the type of service. For one-time purchases, we grant you and your Authorised Users and Tenants the right to access the purchased Service until the earlier of the specified duration of access, the termination of these Terms or your cancellation of the specific Service. For recurring services, we grant you and your Authorised Users and Tenants a right to access the relevant Services only for the duration that you continue to pay for the Service, subject to these Terms. These rights cannot be passed on or transferred to any other person.

4.3. You must not (and you must ensure that your Authorised Users and Tenants do not):

(a) access or use the Services in any way that is improper or breaches any laws, infringes any person's rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;

(b) interfere with or interrupt the supply of the Services, or any other person's access to or use of the Services;

(d) use any unauthorised or modified version of the Services, including for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Services;

(e) attempt to access any data or log into any server or account that you are not expressly authorised to access;

(f) use the Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;

(g) circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or

(h) access or use the Services to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.

5. Availability, Disruption and Downtime

5.1. While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.

5.2. The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.

5.3. We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services.

5.4. Automated features: The Services include automated features that may assist with tasks such as responding to messages, scheduling and providing information. You acknowledge that:

(a) automated content may contain errors or inaccuracies and should not be relied upon without verification;

(b) you remain solely responsible for all decisions made and actions taken in relation to your Properties and Tenants, regardless of any automated assistance;

(c) automated features are provided in part by third-party providers (such as OpenAI) and we are not liable for any errors, downtime or issues caused by these third-party services; and

(d) personal data may be processed by automated systems, as described in our Privacy Policy found here: /legal/privacy.

6. Intellectual Property and Data

6.1. We own all intellectual property rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.

6.2. We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.

Your Data

6.3. We do not own any of Your Data, but when you enter or upload any of Your Data into the Services, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data for the duration of your use of the Services (and for a reasonable period of time afterwards). We may use Your Data (or disclose it to third party service providers) to:

(a) supply the Services to you and your Authorised Users and Tenants (for example, to enable you and your Authorised Users and Tenants to access and use the Services), and otherwise perform our obligations under these Terms;

(b) diagnose problems with the Services;

(d) send you information we think may be of interest to you based on your marketing preferences;

(e) perform analytics for the purpose of remedying bugs or issues with the Services; or

(f) perform our obligations under these Terms (as reasonably required).

6.4. You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur over various networks.

6.5. You are responsible for (meaning we are not liable for):

(a) the integrity of Your Data on your systems, networks or any device controlled by you or your Authorised Users or Tenants; and

(b) backing up Your Data.

6.6. When you use the Services, we may create anonymised statistical data from Your Data and usage of the Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable.

6.7. If you do not provide Your Data to us, it may impact your ability to receive the Services.

6.8. This clause 6 will survive the termination or expiry of these Terms.

7. Confidential Information and Personal Data

7.1. While using the Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any Authorised Users, employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a 'need-to-know basis' (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.

7.2. However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.

7.3. We collect, hold and disclose and use any personal data you provide to us in accordance with our privacy policy, available on the Site, and applicable privacy laws.

7.4. You must only disclose personal data to us if you have the right to do so (such as having the individual's express consent).

7.5. We may need to disclose personal data to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors).

7.6. Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.

7.7. This clause 7 will survive the termination or expiry of these Terms.

8. Liability

8.1. Nothing in these Terms limits any liability which cannot legally be limited, including Liability for:

(a) death or personal injury caused by negligence; and

(b) fraud or fraudulent misrepresentation.

8.2. Subject to the clauses above, to the maximum extent permitted by law, we will not be liable for any Liability caused or contributed to by, arising from or in connection with:

(a) your computing environment (for example, your hardware, software, information technology and telecommunications services and systems); or

(b) any use of the Services by a person or entity other than you or your Authorised Users and Tenants.

8.3. Subject to the clauses above, but despite anything else to the contrary in these Terms, to the maximum extent permitted by law:

(a) neither Party will be liable for Consequential Loss;

(b) a Party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and

(c) our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the amount of any fees paid by you to us during the 12 months immediately preceding the event giving rise to the Liability, or if you have not paid for the Service, to £1,000.

8.4. This clause 8 will survive the termination or expiry of these Terms.

9. Suspension and Termination

Suspension

9.1. We may suspend your access to the Services where we reasonably believe there has been any unauthorised access to or use of the Services (such as the unauthorised sharing of login details for the Services). If we suspend your access to the Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate these Terms and your access to the Services will end.

Termination

9.2. We may terminate these Terms (meaning you will lose access to the Services, and any recurring Services will be cancelled) if:

(a) you fail to pay your fees when they are due;

(b) you or your Authorised Users or Tenants breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;

(d) you experience an insolvency event (including bankruptcy, receivership, administration, liquidation, or entering into creditors' schemes of arrangement).

9.3. You may terminate these Terms if:

(a) we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach; or

(b) we breach these Terms and that breach cannot be remedied, and if you have paid fees for recurring Services upfront, you will be issued a pro-rata refund of any unused part of those fees based on the portion of the then-current Services period remaining.

9.4. You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 10.9), and if you have purchased any recurring services, termination will take effect at the end of your current Services period.

9.5. Upon termination of these Terms, we will retain Your Data (including copies) as required by law or regulatory requirements.

9.6. Termination of these Terms will not affect any other rights or liabilities that we or you may have.

9.7. This clause 9 will survive the termination or expiry of these Terms.

10. General

10.1. Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.

10.2. Complaints and Feedback: We are always looking to improve our services and products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have.

10.3. Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

10.4. Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other Party within 14 days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution.

10.5. Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

10.6. Governing law: These Terms are governed by the laws of England and Wales and both parties submit to the exclusive jurisdiction of the courts operating in England and Wales.

10.7. Illegal Requests: We reserve the right to refuse any request for or in relation to the Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.

10.8. Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.

10.9. Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.

10.10. Privacy: If you are not a consumer, the attached Data Processing Addendum forms part of these Terms. To the extent of any inconsistency between these terms and conditions and the Data Processing Addendum, these terms and conditions will prevail.

10.11. Professional Services Disclaimer: The Services do not constitute, and are not a substitute for, financial, legal or risk management advice.

10.12. Publicity: You agree that we may, with your written consent, advertise or publicise the fact you are a customer of ours, for example on the Site or in our promotional material, and you grant us a right to display and use your logo and branding solely for that purpose.

11. Definitions

In these Terms:

Account means an account accessible to the individual or entity who signed up to the Services, under which Authorised Users may be granted with access.

Authorised User means any user that you have invited to use the Services through your Account such as accountants, property managers, or other advisors.

Commencement Date means the date that you accept these Terms.

Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.

Property means any residential property that you add to your Account for management through the Services.

Services means the services we provide to you, as detailed at the beginning of these Terms.

Tenant means an individual who you have invited to access the Services in relation to a Property, and who has accepted such invitation and created their own account to access the Services.

Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you and your Authorised Users or Tenants when receiving the Services or stored by or generated by your use of the Services, including any personal data collected, used, disclosed, stored or otherwise handled in connection with the Services. Your Data does not include any data or information that is generated as a result of your usage of the Services that is a back-end or internal output or an output otherwise generally not available to users of the Services.

Data Processing Addendum

1. Roles of the Parties

1.1. In connection with the Services, we are processing Personal Data on your behalf.

1.2. Each Party agrees to comply with the Data Protection Law in the Processing of Transferred Data.

2. Processing of Personal Data

2.1. You instruct us to process Transferred Data in accordance with this Data Processing Addendum (including in accordance with Attachment A).

2.2. We agree not to process Transferred Data other than on your documented instructions.

3. Security

3.1. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we agree to implement appropriate technical and organisational measures in relation to the Transferred Data to ensure a level of security appropriate to that risk in accordance with the Data Protection Law.

3.2. In assessing the appropriate level of security, we agree to take into account the risks that are presented by Processing, in particular from a Personal Data Breach.

4. Sub-Processing

4.1. You authorise our engagement of the Sub-Processors already engaged by us at the Commencement Date, which are set out in Attachment B.

4.2. Where we wish to engage a new Sub-Processor, we agree to provide written notice to you of the details of the engagement of the Sub-Processor at least 14 days' prior to engaging the new Sub-Processor (including details of the processing it will perform). You may object in writing to our appointment of a new Sub-Processor within 7 days of such notice, provided that such objection is based on reasonable grounds relating to data protection. In such event, the Parties will discuss such concerns in good faith with a view to achieving resolution. If the Parties are not able to achieve resolution, we may, at our election:

(a) not appoint the proposed Sub-Processor;

(b) not disclose any Transferred Data we process on your behalf to the proposed Sub-Processor; or

4.3. You agree that the remedies described above are the only outcomes available if you object to our engagement of any proposed Sub-Processor.

4.4. Where we engage a Sub-Processor to process Transferred Data, we agree to enter into a written agreement with the Sub-Processor containing data protection obligations no less protective that those in this Data Processing Addendum with respect to the Transferred Data, and to remain responsible to you for the performance of such Sub-Processor's data protection obligations under such terms.

4.5. Where the transfer of Transferred Data from us to a Sub-Processor is a Restricted Transfer, it will be subject to the UK Transfer Mechanism (and documents or legislation referred to within it), which shall be deemed to be incorporated into this Data Processing Addendum, and the UK Transfer Mechanism is considered an appropriate safeguard.

5. Data Subject Rights

5.1. Taking into account the nature of the Processing, we agree to assist you by implementing appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of your obligations, as reasonably understood by you, to respond to requests from Data Subject to exercise their rights under the Data Protection Law.

5.2. We agree to:

(a) promptly notify you if we receive a request from a Data Subject under the Data Protection Law in respect of Transferred Data; and

(b) ensure that we do not respond to that request except on your documented instructions or as required by the Data Protection Law, in which case we shall, to the extent permitted by the Data Protection Law, inform you of that legal requirement before we (or our Sub-Processor) respond to the request.

6. Personal Data Breach

6.1. We agree to notify you without undue delay upon becoming aware of a Personal Data Breach affecting Transferred Data, and to provide you with sufficient information to allow you to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Law.

6.2. We agree to co-operate with you and take reasonable commercial steps as directed by you to assist in the investigation, mitigation and remediation of each such Personal Data Breach.

6.3. If you decide to notify a Supervisory Authority, Data Subjects or the public of a Personal Data Breach, you agree to provide us with advance copies of the proposed notices and, subject to the Data Protection Law (including any mandated deadlines under it), allow us an opportunity to provide any clarifications or corrections to those notices.

7. Data Protection Impact Assessment and Prior Consultation

7.1. We agree to provide reasonable assistance to you, at your cost (to be charged on a reasonable time and materials basis), with any data protection impact assessments, and prior consultations with Supervisory Authorities or other competent data privacy authorities, which you reasonably consider to be required by the Data Protection Law or any other data protection laws.

8. Deletion or Return of Personal Data

8.1. Subject to any document retention requirements at law, we agree to promptly and in any event within 30 business days of the date of cessation of any Services involving the Processing of Transferred Data, delete and procure the deletion of all copies of those Transferred Data.

9. Audit Rights

9.1. Subject to this clause 9, where required by the Data Protection Law, we shall make available to you on request all information reasonably necessary to demonstrate compliance with this Data Processing Addendum, and shall allow for and contribute to audits, including inspections, by you or an auditor mandated by you in relation to the Processing of Transferred Personal Data by us.

9.2. Where clause 9.1 applies, any audit (or inspection):

(a) must be conducted during our regular business hours, with reasonable advance notice (which shall not be less than 30 business days);

(b) will be subject to our reasonable confidentiality procedures;

(d) must not require us to disclose to you any information that could cause us to breach any of our obligations under the Data Protection Law;

(e) to the extent we need to expend time to assist you with the audit (or inspection), this will be funded by you, in accordance with pre-agreed rates; and

(f) may only be requested by you a maximum of one time per year, except where required by a competent Supervisory Authority or where there has been a Personal Data Breach in relation to Transferred Personal Data, caused by us.

10. Definitions

10.1. In this Data Processing Addendum, capitalised terms have the meaning given to them in the main body of the Terms, and as follows:

Data Protection Law means the United Kingdom Data Protection Act 2018 and the EU GDPR as incorporated into United Kingdom law by virtue of Section 3 of the United Kingdom's European Union (Withdrawal) Act 2018.

Restricted Transfer means a transfer of Personal Data from the United Kingdom to any other country which is not subject to adequacy regulations pursuant to the Data Protection Law.

Transferred Data means any Personal Data that is Processed by us on your behalf in connection with the Services.

UK Transfer Mechanism means the legal methods and safeguards permitted under the Data Protection Law for dealing with Restricted Transfers, including adequacy decisions, standard contractual clauses, binding corporate rules, and other appropriate safeguards as recognised under the Data Protection Law.

10.2. The terms "Data Subject", "Personal Data", "Personal Data Breach", "Processing" (including "Processed") and "Sub-Processor" shall have the same meaning as in the Data Protection Law.

Attachment A — Description of Transfer

Categories and Treatment of Personal Data

| | | | --- | --- | | Personal Data Transferred | Basic identifying information (first name, last name, home address, email address, phone number); financial information (bank account details, income details) where provided; identification information where provided for tenancy verification; online identifiers (IP address, cookie data, device IDs); audio-visual data (photographs of properties, where uploaded). | | Special Categories of Personal Data and Criminal Convictions and Offences | Special Categories of Data will not be processed. | | Relevant Data Subjects | Anyone about whom Personal Data is input into the Services; Authorised Users of the Services; Business contact representatives; Employees, contractors and other Personnel. | | Frequency of the Transfer | Continuous. | | Nature of the Transfer | To provide the Services or as required by Law. | | Purpose of the Processing | In connection with the provision of the Services. | | Duration of the Processing | The term of the Services and for a period of 30 days after the time the Services have stopped being supplied. |

Attachment B — List of Sub-Processors

| Sub-Processor Name | Location | Purpose/Services | Website & Contact Details | | --- | --- | --- | --- | | Google LLC | United Kingdom (London) data region; parent company in the United States | Authentication services | cloud.google.com | | Resend, Inc. | United States | Transactional email delivery | resend.com | | The Rocket Science Group LLC (Mailchimp) | United States | Marketing email delivery | mailchimp.com | | Vercel Inc. | United Kingdom (London) data region; parent company in the United States | Platform hosting | vercel.com | | Supabase Inc. | United Kingdom (London) data region; parent company in the United States | Database and data storage | supabase.com | | OpenAI, L.L.C. | United States | Automated messaging features | openai.com | | PostHog Inc. | United States | Product analytics | posthog.com | | Stripe Payments Europe, Ltd. | Ireland (with Stripe, Inc. in the United States) | Payment processing | stripe.com | | Slack Technologies, LLC | United States | Internal team messaging | slack.com | | Notion Labs, Inc. | United States | Internal team documents | notion.so |