Letted vs a letting agent:
what does each actually cost?
Letted is an AI property management platform for UK landlords. It handles the same day-to-day admin a full-management agent charges 10–15% of your rent for — tenant communication, repairs, rent tracking and compliance — for a flat monthly fee.
Letted
That’s us
Flat £20 a month for up to 30 properties. AI answers your tenants, coordinates repairs, tracks rent and compliance — and asks you before anything is booked.
Letting agent
10–15% of rent + VAT
Full management by a local office. The fee scales with your rent, quality depends on your account handler, and your rent passes through their client account first.
Both take the day-to-day off your plate. The difference is what it costs, how fast it responds, and who stays in control.
One property, one year
Take a typical £1,200-a-month rental with an agent on 12% full management.
£2,074
Agent, per year (12% + VAT)
£240
Letted, per year (flat £20/mo)
£1,834
Kept in your pocket
What the percentage was paying for
The work behind a full-management fee is mostly admin — and admin is exactly what AI does well.
Tenant communication
Tenants message on WhatsApp and get an instant, accurate reply, day or night. Every conversation is logged against the property — no more 9pm phone calls.
Repairs, end to end
A leak gets reported, Letted opens the job, sources quotes, and books the contractor once you approve. You see everything; you ring nobody.
Compliance tracking
Gas safety, EICR, EPC, deposit protection — every certificate and deadline tracked, with renewals started before they're due.
Rent, straight to you
Letted connects to your bank and tracks rent directly, so it flags a late payment the moment it happens — and your money never sits in an agent's client account.
Side by side
| Full-management agent | Letted | |
|---|---|---|
| Cost | 10–15% of rent, plus VAT — rises every time your rent does | Flat £20/month for up to 30 properties; first property free |
| Tenant communication | Office hours, quality depends on your account handler | Instant replies around the clock, every message logged |
| Repairs | Coordinated for you — often with a markup on contractor invoices | Coordinated for you — you approve quotes, no markup |
| Compliance | Tracked by the agent on your behalf | Tracked automatically, with a timestamped audit trail you own |
| Your rent | Collected into a client account, passed on after fees | Paid straight into your bank — Letted tracks it, never holds it |
| Viewings & inspections | Handled in person by the agent | Not included — you or a local service handle physical visits |
| Who's in control | The agent, day to day | You — Letted asks before anything is booked or spent |
| Leaving | Notice periods and exit fees are common | Cancel any time |
Agent fee ranges from published UK letting agent fee guides, checked August 2026. Individual agents vary.
Still deciding whether to leave your agent at all? Start with our guide to the letting agent alternatives for self-managing landlords — it compares agents, pure self-management, conventional software and Letted honestly.
Common questions
No. Letted is an AI property management platform, not a letting agent. You remain the landlord of record and stay in control of every decision — Letted does the administrative work an agent would otherwise charge a percentage of your rent for: answering tenants, coordinating repairs, tracking rent and monitoring compliance deadlines.
Full management typically costs 10–15% of the monthly rent, plus VAT — so a quoted 12% is really 14.4%. Tenant-find services usually cost 8–12% of the first year's rent or a fixed fee of roughly £500–£1,500, and rent-collection-only services around 5–12% of rent. Renewal fees, inventory fees and contractor markups often come on top.
You do, or a local service you choose — Letted is software and doesn't carry out physical visits. In practice this is a few hours per tenancy change. Everything that happens between viewings — tenant messages, repairs, rent tracking, compliance deadlines — is handled by Letted.
No. There is no UK requirement to use a letting agent — landlords are free to self-manage, and the legal responsibilities (gas safety, electrical checks, deposit protection, Right to Rent and so on) sit with the landlord either way, even when an agent is instructed. Letted tracks each obligation per property and starts renewals before deadlines, so self-managing doesn't mean carrying it all in your head.
2026 is not the year
to figure this out later
Add one property, see how it works, and take it from there.
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